Job Overview

Zycus is hiring an IT Support Engineer - Intern to join its IT Operations team in Bangalore. This internship provides hands-on exposure to enterprise IT support activities, including application installation, endpoint troubleshooting, software deployment, patch management, documentation, and IT operations processes.

The role involves supporting users across Windows and macOS devices while assisting with ticket management, software packaging, compliance checks, automation workflow testing, and ongoing IT projects. The position is intended for candidates who completed a relevant degree in 2026 and want practical IT support and operations experience.

Key Responsibilities

• Assist with installing, updating, and uninstalling applications on Windows and macOS endpoints.
• Troubleshoot common operating system, application, and connectivity issues reported by end users.
• Support ticket triage and resolution tracking using Freshservice or a similar IT service management tool.
• Assist with basic software packaging, deployment activities, and testing.
• Create and maintain standard operating procedures and troubleshooting documentation for common IT issues.
• Support patch management activities and software compliance checks.
• Assist with testing and quality assurance of internal automation workflows using Power Automate and low-code tools.
• Provide general coordination support for ongoing IT projects.

Required Skills

• Working knowledge of Windows and macOS, including software installation, basic system settings, and common troubleshooting procedures.
• Comfort working hands-on with macOS environments.
• Basic knowledge of Microsoft Entra ID.
• Strong communication, documentation, and problem-solving skills.
• Eagerness to learn enterprise IT support practices.
• Hands-on experience using AI tools such as Claude, Gemini, ChatGPT, or similar tools for technical assistance and problem-solving.

Education

Candidates should have completed a degree in Computer Science, Information Technology, or a related field in 2026.

Experience

The position lists an experience range of 0–1 years and is offered as an internship within the IT Operations team.

Technologies and Tools

• Windows – Application installation, system settings, endpoint troubleshooting, and related IT support activities.
• macOS – Hands-on endpoint support, software installation, settings, and troubleshooting.
• PowerShell – Basic scripting exposure is listed as a nice-to-have skill.
• Shell Scripting – Basic scripting exposure is also listed as a nice-to-have skill.
• Power Automate – Used for testing and QA of internal automation workflows.
• Microsoft Entra ID – Basic knowledge is required.
• AI Tools – Hands-on use of Claude, Gemini, ChatGPT, or similar tools for technical assistance and problem-solving is required.

Nice to Have

• Any Microsoft fundamentals certification such as MS-900, SC-900, or AZ-900.
• Basic exposure to PowerShell or shell scripting.

Work Mode & Location

The role is based in Bangalore. The job description does not specify a remote or hybrid arrangement, so the configured work mode is onsite.

Who Should Apply

This opportunity is suitable for candidates who completed a Computer Science, Information Technology, or related degree in 2026 and want practical exposure to enterprise IT support and operations. Applicants should be comfortable troubleshooting Windows and macOS environments, communicating with users, documenting technical procedures, and learning IT operations practices.

Candidates should also have hands-on experience using AI tools such as Claude, Gemini, ChatGPT, or similar solutions for technical assistance and problem-solving. Basic scripting knowledge and Microsoft fundamentals certification can strengthen an application but are listed as nice-to-have requirements.