Citi Hiring KYC Operations Analyst 2 in Mumbai | Hybrid

Job Overview

Citi is hiring a KYC Operations Analyst 2 - C10 for its Business KYC team in Mumbai, Maharashtra. This is a full-time hybrid position within the Operations - Services job family. The role supports Citi's internal Know Your Client (KYC) programme and focuses on client profile reviews, documentation checks, record management, and compliance with applicable regulations and internal standards.

The position is classified as an intermediate-level role. Candidates with 0–2 years of relevant experience may be considered. Experience in banking operations, particularly client account opening and pre-requirement processes, is preferred.

Role and Team Context

The KYC Operations Analyst works with the Compliance and Control team on activities connected with Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting. The overall objective is to support an effective KYC programme by maintaining accurate client information and ensuring required reviews and records are completed within applicable timelines.

The role requires careful handling of client documentation, sound judgement, analytical thinking, and consistent execution of established policies and procedures. The analyst is also expected to manage day-to-day responsibilities independently within the defined scope of the position.

Key Responsibilities

• Review client profiles and customer account information as part of the KYC process.
• Examine submitted information and supporting documents to confirm that they meet applicable local regulatory requirements and Citi standards.
• Update KYC forms and client profiles in line with relevant policies and process requirements.
• Follow up with clients to obtain outstanding information and documentation before required due dates.
• Monitor and track KYC records to ensure reviews and related activities are completed on time.
• Assist with the Appendix approval process and maintain appropriate tracking of approvals.
• Support action planning for records approaching expiry and help ensure that records do not become overdue.
• Apply appropriate risk awareness when making operational decisions, considering the firm's reputation and the protection of Citi, its clients, and assets.
• Follow applicable laws, regulations, policies, and procedures, and use sound ethical judgement in daily work.
• Identify control issues and escalate, manage, and report them transparently through appropriate channels.
• Translate business direction into practical tasks and follow through to support the delivery of operational priorities.
• Address non-routine situations and day-to-day process challenges using judgement within the role's defined authority.
• Review work outputs for quality and completeness, identify gaps, and help ensure that expected standards and timelines are met.

Compliance, Risk, and Quality Expectations

Risk awareness is an important part of the role. The analyst is expected to consider the potential impact of decisions on the firm's reputation, clients, and assets. This includes following applicable laws and regulatory requirements, adhering to internal policies, and demonstrating ethical conduct in business practices.

The position also involves identifying situations that require escalation and reporting control concerns with transparency. Reliable execution, timely completion, and consistent process quality are important because KYC records and reviews support the organisation's compliance responsibilities.

Required Skills and Professional Capabilities

• Business acumen: Understand operational requirements and consider the wider business context when completing assigned work.
• Analytical thinking: Examine information, assess issues, and develop practical recommendations or solutions.
• Policy and procedure awareness: Follow established requirements and apply them consistently to client reviews and records.
• Risk identification and assessment: Recognise potential risks and consider appropriate actions within the role's scope.
• Risk controls and monitoring: Support control activities and maintain awareness of process requirements.
• Referral and escalation: Identify issues that require attention and communicate them through appropriate channels.
• Management reporting: Support clear reporting and reliable delivery of operational information.
• Programme and process coordination: Track assigned activities, follow up on outstanding items, and contribute to timely completion.
• Professional judgement: Handle varied situations, changing priorities, and practical challenges responsibly.

Required Qualifications

• A bachelor's degree, university degree, or equivalent experience.
• Between 0 and 2 years of relevant experience.
• Experience in banking operations is preferred.
• Exposure to client account opening and pre-requirement processes is particularly relevant.

Experience and Eligibility

This role is intended for candidates with 0–2 years of relevant experience. The job description does not explicitly label the opportunity as a fresher position, so applicants should review the experience and banking operations preferences carefully when assessing their eligibility.

Prior experience with client account opening or related documentation requirements is an advantage, but the listing presents this as preferred experience rather than a separate mandatory years-of-experience threshold.

Work Mode and Location

The position is based in Mumbai, Maharashtra, India, and follows a hybrid work arrangement. It is a full-time role in Citi's Operations - Services job family, under the Business KYC family.

Who Should Apply

Candidates with a bachelor's degree or equivalent experience and up to two years of relevant experience may find this role suitable. Applicants with exposure to banking operations, customer account opening, client documentation, KYC reviews, or compliance-related processes may have relevant experience for the position.

The role may also suit individuals who are organised, detail-oriented, analytical, comfortable following policies, and able to manage follow-ups and deadlines. Good judgement, risk awareness, clear communication, and the ability to escalate issues appropriately are important for this work.

Application Details

The listed application end date is November 27, 2026. The position is full time and hybrid, with the work location in Mumbai, Maharashtra. Review the role requirements and ensure that your application accurately reflects your education, relevant experience, and familiarity with banking operations or client account processes.

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