Job Overview

Wipro is hiring a Developer L4 on a contract basis for a ServiceNow-focused software development role in Pune, Maharashtra. The position is intended for professionals with 5 to 8 years of experience in ServiceNow development who can design, customize, integrate, test, troubleshoot, and support enterprise applications on the ServiceNow platform.

The role combines platform development with client requirement analysis, solution design, integration, testing, documentation, deployment, and post-production support. The successful candidate will work with business analysts, administrators, project teams, engineering teams, and end users to understand business needs and convert them into practical ServiceNow solutions.

This opportunity is suitable for experienced ServiceNow developers who are comfortable working with platform configuration and scripting while following established development standards. The role also places importance on software quality, customer communication, documentation, issue resolution, and continuous improvement.

Key Responsibilities

• Design, develop, and customize ServiceNow applications and platform modules based on business requirements.
• Configure workflows, business rules, UI policies, client scripts, and server-side scripting components.
• Develop and customize ServiceNow forms, lists, and user interface components.
• Build integrations between ServiceNow and other systems using REST and SOAP technologies.
• Work with MID Server-based integration requirements where applicable.
• Support ServiceNow platform upgrades, patches, enhancements, and related technical activities.
• Investigate and resolve functional, performance, security, and application issues.
• Analyze client requirements and convert them into feasible technical designs.
• Work with business analysts, administrators, functional teams, project managers, and end users during requirements clarification and implementation.
• Follow ServiceNow development practices, coding standards, and project-specific processes.
• Create technical documentation, solution details, code comments, reports, and knowledge-transfer material.
• Support testing, deployment, validation, and post-production activities.
• Develop and execute test scenarios to validate application functionality and identify defects.
• Perform root cause analysis for system issues and recommend improvements.
• Identify opportunities to improve application performance, availability, usability, and serviceability.
• Maintain clear project status information and communicate progress to relevant stakeholders.
• Respond to customer questions and requests professionally and within agreed delivery expectations.
• Participate in continuous learning and keep technical skills aligned with evolving ServiceNow and software development practices.

Required Skills

Strong hands-on ServiceNow development experience is the primary requirement. Candidates should understand how to develop and customize applications on the ServiceNow SaaS platform and should be comfortable working with platform scripting and configuration.

The role requires proficiency in JavaScript, Glide API, HTML, and CSS. Practical experience with ServiceNow Client Scripts, Business Rules, and Script Includes is important for implementing application behavior and server-side or client-side functionality.

Candidates should also understand ServiceNow integration methods, particularly REST and SOAP. Experience with ITSM processes such as Incident, Problem, and Change management is relevant to the position. Knowledge of ITOM and ServiceNow integrations is preferred but not mandatory.

Preferred Skills

Candidates with ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD) credentials may have an advantage. Experience with Flow Designer and Integration Hub is also preferred.

Additional exposure to performance analytics and reporting can be useful when developing solutions that help teams understand operational information and application performance. Familiarity with Agile and Scrum development practices is expected as part of collaborative software delivery.

Education

A Bachelor’s degree in Computer Science, Information Technology, or a related field is required, unless equivalent experience is accepted by the employer.

Experience

The position requires 5 to 8 years of professional experience. Candidates should have relevant hands-on experience with ServiceNow development and should be capable of independently contributing to application design, configuration, scripting, integrations, testing, troubleshooting, documentation, and deployment activities.

This is not a fresher role. Professionals with substantial ServiceNow development experience and exposure to enterprise application delivery are the intended candidates.

Required Technologies

The key technologies and platform capabilities mentioned for this role include:

• ServiceNow SaaS
• JavaScript
• Glide API
• HTML
• CSS
• REST
• SOAP
• MID Server
• ServiceNow ITSM
• Incident Management
• Problem Management
• Change Management
• ITOM
• Client Scripts
• Business Rules
• Script Includes
• Flow Designer
• Integration Hub
• Performance Analytics
• ServiceNow integrations
• Agile
• Scrum

Soft Skills

Strong analytical and problem-solving abilities are important for investigating system issues and developing suitable solutions. The developer should be able to understand client requirements, communicate technical information clearly, and collaborate effectively with business and technical stakeholders.

Attention to detail is essential when developing scripts, configuring workflows, testing applications, documenting solutions, and validating production changes. The role also requires the ability to manage multiple activities, meet project timelines, respond to customer needs, and maintain a professional approach during issue resolution.

Benefits of Working in this Role

This contract opportunity provides experienced ServiceNow professionals with the chance to work on enterprise application development and platform engineering activities. The role can help strengthen expertise across ServiceNow customization, scripting, integrations, ITSM processes, testing, troubleshooting, and client-facing delivery.

Professionals can also expand their understanding of application lifecycle activities by participating in requirements analysis, development, testing, deployment, monitoring, documentation, and post-production support.

Work Mode

The job description does not explicitly state whether the position is onsite, hybrid, or remote. The role is based in Pune, Maharashtra. Candidates should confirm the current work arrangement with Wipro during the application process.

Location

This ServiceNow Developer L4 opportunity is based in Pune, Maharashtra, India. The position is part of Wipro’s software engineering and client delivery environment and involves collaboration with technical teams, business stakeholders, and customers.

Who Should Apply

This role is suitable for ServiceNow developers with 5 to 8 years of professional experience and strong hands-on knowledge of the ServiceNow platform. Candidates should have practical experience with JavaScript, Glide API, ServiceNow scripting, REST or SOAP integrations, and enterprise application development.

Professionals with ITSM experience, ServiceNow certifications, Flow Designer or Integration Hub exposure, and strong customer communication skills may be well positioned for the opportunity. Candidates should be comfortable taking requirements, designing solutions, developing platform components, testing changes, resolving defects, and supporting production systems.

Career Growth

Experience in this role can help ServiceNow professionals deepen their technical expertise and prepare for future responsibilities such as Senior ServiceNow Developer, Technical Lead, ServiceNow Application Architect, Platform Specialist, or related enterprise technology roles. Building stronger skills in integrations, automation, ITOM, performance analytics, and platform architecture can broaden long-term career opportunities.

Application Advice

Before applying, update your resume to clearly show 5 to 8 years of ServiceNow development experience. Highlight specific work involving JavaScript, Glide API, Client Scripts, Business Rules, Script Includes, workflows, REST, SOAP, MID Server, ITSM, and ServiceNow application customization.

Include examples of production issue resolution, root cause analysis, testing, integrations, platform upgrades, deployment support, and client requirement handling. If you hold CSA or CAD certification, mention it prominently. Also describe your contribution to Agile or Scrum teams and any experience with Flow Designer, Integration Hub, ITOM, or performance analytics.