Job Overview

Salesforce is hiring a Technical Support Engineer for its Commerce Cloud team in Hyderabad or Bangalore. This is a full-time opportunity for an experienced technical professional who enjoys solving complex software issues, working directly with customer-facing problems, and supporting cloud-based eCommerce platforms. The role focuses on Salesforce B2C Commerce Cloud, also known as SFCC, along with its related technologies and integrations.

The successful candidate will help customers and partners resolve technical challenges across an enterprise SaaS commerce environment. The work combines application troubleshooting, debugging, technical investigation, product knowledge, API support, performance analysis, and clear communication. This makes the position relevant for professionals looking for Salesforce jobs, Technical Support Engineer jobs, Cloud Jobs, SaaS Jobs, eCommerce technology jobs, and experienced IT Jobs in India.

Key Responsibilities

• Investigate and resolve technical issues affecting Salesforce B2C Commerce Cloud applications and related services.
• Analyze complex customer problems, identify likely causes, and provide practical technical solutions.
• Support customers and partners while maintaining clear expectations throughout the troubleshooting process.
• Build and maintain strong technical knowledge across B2C Commerce Cloud product capabilities.
• Investigate application behavior through debugging, logs, APIs, code analysis, and other technical diagnostic methods.
• Prepare useful knowledge base documentation that can help the wider support organization solve recurring issues more efficiently.
• Review support cases to ensure technical investigation, troubleshooting steps, and resolutions are accurate.
• Establish and communicate technical best practices for common Commerce Cloud support scenarios.
• Contribute to support quality and operational performance by working toward defined monthly KPI goals.
• Analyze application performance and scalability concerns, identifying bottlenecks and areas that may require optimization.
• Assist with issues involving third-party integrations, web services, and enterprise eCommerce components.

Required Skills

Candidates should have 3 to 4 years of engineering or programming experience and practical exposure to Salesforce B2C Commerce Cloud. Experience with SFCC, SFRA, or PWA Kit is particularly relevant to this position.

Strong web development fundamentals are important. Candidates should be comfortable working with JavaScript, HTML, and CSS and should understand how these technologies interact within modern web applications. Experience troubleshooting server-side JavaScript and debugging enterprise Java applications is valuable for handling more complex technical cases.

The role also requires familiarity with REST and SOAP APIs, web services, and third-party integrations. Strong debugging and troubleshooting ability is essential because engineers will need to investigate issues methodically and translate technical findings into clear resolutions.

Preferred Skills

Experience with regular expressions and practical knowledge of APIs can help candidates handle a wider range of technical investigations. Familiarity with SQL and NoSQL concepts is useful when diagnosing application or data-related issues.

Candidates with experience analyzing Java heap dumps, thread dumps, and network traces can be especially well suited to advanced troubleshooting responsibilities. Knowledge of tools and techniques such as Wireshark, tcpdump, and application profiling can support investigations into performance, connectivity, and scalability problems.

Experience supporting SaaS, PaaS, cloud, web development, or API-based applications is desirable. Exposure to eCommerce systems involving product catalogs, shopping carts, merchandising, checkout, and payment processing is also valuable.

Knowledge of modern client-side frameworks such as AngularJS, React, Ember, or Backbone can further strengthen a candidate's profile.

Education

The supplied job description does not specify a mandatory degree or educational qualification. Relevant engineering, programming, software development, web technology, or technical support experience is the primary requirement stated for this position.

Experience

The position requires 3 to 4 years of engineering or programming experience. Candidates should ideally have hands-on experience troubleshooting production or enterprise applications and working with cloud-based commerce platforms.

Experience with Salesforce B2C Commerce Cloud, SFCC, SFRA, or PWA Kit is important. Professionals who have supported eCommerce, SaaS, PaaS, API integrations, or other complex web applications can also bring relevant transferable experience.

Required Technologies

• Salesforce B2C Commerce Cloud
• SFCC
• SFRA
• PWA Kit
• JavaScript
• HTML
• CSS
• REST APIs
• SOAP APIs
• Web Services
• Server-side JavaScript
• Java
• SQL
• NoSQL
• Regular Expressions

Additional Technologies and Tools

• AngularJS
• React
• Ember
• Backbone
• Wireshark
• tcpdump
• MongoDB
• Apache
• Oracle
• Tomcat
• nginx
• AppDynamics
• Cloudflare
• Adobe Commerce/eCommerce technologies
• Oracle eCommerce

Soft Skills

Strong communication is important because the engineer will work on customer and partner problems and must explain technical findings in a clear and practical manner. Candidates should be self-directed, analytical, patient, and comfortable handling complex issues without losing sight of customer expectations.

A structured troubleshooting approach is particularly valuable. Engineers should be able to separate symptoms from root causes, gather relevant evidence, test possible explanations, and communicate the final resolution effectively. Documentation skills are also useful because knowledge base content and technical best practices are part of the role.

Benefits of Working in this Role

This role provides practical exposure to a large-scale SaaS eCommerce platform and gives engineers the opportunity to work on technical problems involving web applications, APIs, cloud infrastructure, integrations, performance, and enterprise software. It can be a strong environment for professionals who want to deepen their Salesforce Commerce Cloud expertise while developing broader troubleshooting and support engineering capabilities.

Working with customer and partner issues can also provide insight into real-world application behavior and the technical challenges businesses face when operating digital commerce platforms at scale.

Work Mode

The supplied job description lists Hyderabad and Bangalore as locations but does not specify a remote or hybrid work arrangement. Therefore, the work mode is treated as onsite for this job listing unless Salesforce provides a different arrangement during the hiring process.

Location

This Technical Support Engineer opportunity is available in Hyderabad, Telangana, and Bangalore, Karnataka, India.

Who Should Apply

This opportunity is best suited to experienced technical support engineers, software engineers, application support professionals, eCommerce technology specialists, and developers with 3 to 4 years of relevant engineering or programming experience.

Candidates with Salesforce B2C Commerce Cloud experience should consider this role, particularly if they have worked with SFCC, SFRA, PWA Kit, JavaScript, APIs, debugging, and web technologies. Professionals with strong eCommerce application support experience and knowledge of cloud platforms can also be a good fit.

Career Growth

The position can help engineers build deeper expertise in Salesforce Commerce Cloud while expanding their skills across debugging, API integrations, web technologies, application performance, scalability, and enterprise support. Over time, this experience can support progression toward senior technical support, application engineering, cloud support, eCommerce engineering, solution engineering, or specialized platform support roles.

Application Advice

When applying, highlight practical experience with Salesforce B2C Commerce Cloud, SFCC, SFRA, or PWA Kit near the top of your resume. Clearly mention JavaScript, HTML, CSS, REST, SOAP, debugging, and troubleshooting experience. If you have investigated production incidents, API failures, performance bottlenecks, Java heap or thread dumps, network traces, or third-party integrations, describe those experiences with specific technical context.

Also include relevant eCommerce experience involving catalogs, shopping carts, merchandising, checkout, payments, or other digital storefront functionality. Familiarity with tools such as Wireshark, tcpdump, AppDynamics, Cloudflare, MongoDB, Oracle, Tomcat, nginx, or modern frontend frameworks can further strengthen your application when supported by real project experience.