Sabre Hiring API Support Specialist I in Bengaluru | Hybrid

Job Overview

Sabre is hiring an API Support Specialist I for its team in Bengaluru, Karnataka. This is a full-time, hybrid opportunity focused on supporting customers and developers who use Sabre Web Services and its APIs. The role combines technical troubleshooting, customer communication, issue handling, and coordination with internal teams.

The specialist will act as an initial point of contact for questions and problems involving API consumption. The work includes understanding reported scenarios, validating XML files and schemas, investigating SOAP and REST API behaviour, and helping customers identify practical next steps. The position is suited to candidates interested in technical problem-solving and customer-facing support within a technology environment.

About the Role

Sabre provides technology and services used by airlines, hoteliers, travel agencies, and other travel partners. Its platform supports travel retailing, distribution, and fulfilment. In this role, the API Support Specialist I helps customers work with Sabre Web Services by responding to technical questions and investigating issues that arise when applications consume Sabre APIs.

The position involves communication with external developers and customer representatives, as well as Sabre employees. Support activities contribute to ongoing efforts to improve service level objectives and support standards. The specialist must be able to understand a reported problem, examine the relevant technical information, and communicate findings clearly.

Key Responsibilities

• Provide initial support to customers using Sabre Web Services and handle issues according to their severity.
• Manage customer interactions related to API consumption, technical problems, service requests, and enhancement needs.
• Serve as an initial contact for developers building applications that use Sabre APIs.
• Assist customer representatives and internal Sabre employees with questions and support requests involving web services.
• Validate XML files and schemas to help identify issues in customer integrations.
• Reproduce customer-reported scenarios to investigate unexpected API behaviour and troubleshoot possible web services issues.
• Investigate causes of non-conforming SOAP and REST API behaviour.
• Recommend appropriate next steps to address initial customer inquiries whenever possible.
• Coordinate with internal teams when an issue requires further investigation or a recommendation from another team.
• Contribute to efforts aimed at improving service level objectives and support standards.
• Prepare clear technical explanations and communicate findings to customers and relevant stakeholders.

Technical Skills and Knowledge

The role is centred on API support and technical investigation. The job description identifies the following technical knowledge as useful or advantageous:

• XML: Knowledge of XML is useful when validating customer files and schemas and investigating integration-related issues.
• SOAP: Familiarity with SOAP is beneficial for understanding and investigating issues involving SOAP-based web services.
• REST APIs: Knowledge of REST is useful when supporting developers and customers who consume Sabre APIs.
• HTML: Familiarity with HTML is a plus as part of a broader understanding of web development and online programming.
• Technical documentation: The ability to write clear, concise, and comprehensive technical documents and user guides is advantageous.
• Web development knowledge: Familiarity with web development or online programming languages can help candidates understand the applications and integrations being supported.

The listing presents these technical languages and documentation skills as a plus. It does not specify a mandatory programming language, framework, database, or cloud platform.

Customer Support and Communication Skills

• Communication: Strong written and verbal communication skills are important when explaining technical issues and recommendations.
• English proficiency: Proficient written and spoken English is required.
• Problem-solving: Candidates should be interested in strategic problem-solving and customer support.
• Learning ability: The role requires the ability to absorb new knowledge quickly.
• Attention to detail: Careful examination of files, schemas, customer scenarios, and reported behaviour is part of the support process.
• Multitasking: Candidates should be comfortable managing multiple tasks and support requirements.
• Teamwork: The ability to work with colleagues and coordinate with internal teams is important.

Education and Ideal Candidate Background

Sabre identifies candidates with a background in programming, computer science, engineering, or a related subject as a good fit for this position. Knowledge of web development and online programming languages is also advantageous. The job description does not specify a particular degree title, mandatory academic branch, or minimum years of professional experience.

Prior knowledge of travel distribution or travel agency operations may be beneficial, but the listing states that this domain knowledge is not essential. Candidates with an interest in technical support, APIs, and customer problem-solving may find the responsibilities relevant to their background.

Work Mode and Location

This is a hybrid position based in Bengaluru, Karnataka, India. The stated work modality requires employees to work from the office three days per week. The job is listed as full time.

Working Schedule Requirement

Candidates must be available to work on weekends and holidays. Applicants should consider this scheduling requirement when evaluating the role and their availability.

Who Should Apply

This opportunity may be relevant to candidates who have a programming, computer science, engineering, or related background and want to work in technical customer support. It may also suit people who enjoy investigating API issues, validating XML files and schemas, communicating with developers, and coordinating with technical teams.

Applicants should be comfortable communicating in English, learning technical information quickly, paying attention to details, and handling multiple customer requests. Familiarity with XML, SOAP, REST, HTML, web development, or technical documentation can be useful. Travel distribution or agency operations knowledge is an advantage rather than an essential requirement.

Career Opportunity at Sabre

Sabre describes itself as an AI-native technology company serving the travel industry through an open, modular, cloud-native architecture. Its technology supports established travel businesses and newer market participants, including airlines, hotels, agencies, and other partners. The API Support Specialist I role offers exposure to customer-facing web services support in this travel technology environment.

The day-to-day responsibilities are focused on API consumption, customer issue handling, technical investigation, and service support. Candidates interested in the intersection of software integrations and customer experience can assess the role against these responsibilities and the stated technical requirements.

How to Apply

Review the role requirements, including the hybrid schedule and weekend and holiday availability, before submitting an application. Apply now through SoftoJobs to explore this opportunity.