Sabre Hiring API Support Specialist I in Bangalore | Hybrid

Job Overview

Sabre is seeking an API Support Specialist I for its Bengaluru, Karnataka office. This is a full-time, hybrid position focused on supporting customers and developers who use Sabre Web Services and APIs. The role serves as an initial support contact, helps investigate technical issues, and works with internal teams when additional analysis or recommendations are needed.

Key Responsibilities

• Provide initial technical support to customers using Sabre Web Services, including handling issues based on their severity.
• Assist developers who are building applications that consume Sabre APIs, along with customer representatives and internal Sabre employees.
• Act as the first point of contact for questions, problems, service requests and enhancement needs related to Sabre API consumption.
• Validate customer XML files and schemas as part of investigating reported issues.
• Reproduce customer scenarios to troubleshoot problems and identify possible web services issues.
• Investigate behavior that does not conform to expected SOAP or REST API behavior.
• Recommend solutions for initial customer inquiries and coordinate with internal teams when further investigation is required.
• Contribute to ongoing efforts to improve service level objectives and support standards.

Core Skills

• Problem-solving: Interest in strategic problem-solving and customer-focused technical support.
• Communication: Strong written and verbal communication skills, with fluent written and spoken English.
• Learning agility: Ability to absorb and apply new technical knowledge within a short period.
• Attention to detail: Careful approach to validating technical files, investigating issues and managing multiple tasks.
• Teamwork: Ability to collaborate effectively in a team environment.
• Customer support: Willingness to work directly with customers and understand their technical questions and requests.

Technical Skills

• XML: Knowledge of XML is an advantage, particularly for validating customer files and schemas.
• SOAP: Familiarity with SOAP services is useful when investigating API behavior and service-related issues.
• REST: Understanding of REST APIs is beneficial for supporting developers who integrate with Sabre services.
• HTML: Knowledge of HTML is listed as an additional advantage.
• Technical documentation: Experience preparing clear and comprehensive technical documents or user guides is beneficial.
• Web development: Knowledge of web development or online programming languages is useful for understanding customer integration scenarios.

Education and Candidate Background

The posting identifies candidates with a background in programming, computer science, engineering or a related subject as suitable for the role. It does not specify a particular degree level, engineering branch or mandatory qualification, so no specific qualification mapping is assigned.

Experience

The job description does not state a required number of years of professional experience. It also does not explicitly identify the position as a fresher-only role.

Work Mode and Location

This is a hybrid role based in Bengaluru, Karnataka, India. The stated work modality requires employees to work from the office three days per week. The position is full-time.

Schedule Requirements

Candidates must be available to work on weekends and holidays. Applicants should consider this scheduling requirement when evaluating the role.

Domain Knowledge

Familiarity with travel distribution or travel agency operations is considered advantageous, but the posting does not make it a mandatory requirement.

Who Should Apply

This opportunity may suit candidates interested in customer-facing technical support and API troubleshooting. Relevant backgrounds include programming, computer science, engineering or related subjects. Candidates with an understanding of XML, SOAP, REST, HTML, web development and technical documentation may find the role aligned with their skills. Strong communication, attention to detail, adaptability and teamwork are important.

How to Apply

Apply now through SoftoJobs to explore this opportunity.