Software Engineer – Microsoft (Hyderabad)

Job Overview

Microsoft is hiring a Software Engineer in Hyderabad for a service engineering role focused on Microsoft 365 administration, governance, security, automation, and platform improvement. The position centers on Exchange Online and Microsoft Teams, with responsibilities spanning service health, compliance, incident management, enterprise integrations, and continuous improvement.

This opportunity is designed for an experienced technology professional who can combine operational expertise with software and automation skills. You will work with engineering, security, product, and business teams to improve Microsoft 365 services and deliver reliable experiences for enterprise users. The role also encourages the use of artificial intelligence, automation, data, and telemetry to improve service operations and decision-making.

Key Responsibilities

• Administer and govern Microsoft 365 services, with primary responsibility for Exchange Online and Microsoft Teams.
• Monitor and improve service health, reliability, compliance, and operational readiness across enterprise environments.
• Integrate Microsoft 365 services with broader enterprise systems and participate in technical assessments.
• Work with Information Security, Compliance, engineering, product, and business teams on service initiatives.
• Use automation and AI-based approaches to reduce manual operational work and support continuous service improvement.
• Investigate incidents and complex technical issues, determine root causes, implement fixes, and automate recurring solutions.
• Support testing of new product features and participate in Customer Zero initiatives where applicable.
• Identify opportunities to improve Microsoft 365 services based on enterprise customer requirements and operational feedback.
• Use data, telemetry, and service signals to support technical decisions and influence future system improvements.
• Collaborate with partner teams to improve products, processes, and end-user experiences.
• Apply security, privacy, and compliance considerations throughout service administration and engineering activities.

Required Skills

The role requires strong hands-on knowledge of Microsoft 365 service administration, especially Exchange Online and Teams. Candidates should be comfortable managing enterprise services, troubleshooting complex issues, improving platform reliability, and working with security and compliance stakeholders.

Programming and automation skills are also important. The position specifically calls for proficiency in PowerShell, Python, JavaScript, or another programming language. Candidates should be able to use scripting and automation to improve operational efficiency rather than relying only on manual administration.

A working understanding of Azure services is required, including Azure Active Directory, Azure Monitor, Logic Apps, Function Apps, and Microsoft Graph API. The ability to connect these services with Microsoft 365 operational workflows is valuable for building scalable and maintainable solutions.

Preferred Skills

Experience with the wider Microsoft 365 ecosystem is beneficial. Relevant services include Outlook, SharePoint, and OneDrive. Familiarity with Microsoft 365 multi-tenant environments and the operational considerations of large enterprise deployments is also useful.

The role favors professionals who can collaborate across technical and business teams, lead cross-functional initiatives, communicate clearly, and maintain a growth-oriented approach to solving operational challenges.

The Microsoft 365 Administrator certification, MS-102, is listed as a preferred qualification.

Education

Applicants should have a Bachelor's degree in Computer Science, Information Technology, or a related technical field. Equivalent practical experience may also satisfy the education requirement.

Experience

The position requires at least 8 years of technical experience in software engineering, network engineering, service engineering, or systems engineering. In addition, candidates should have at least 5 years of hands-on experience managing Microsoft 365 services, particularly Exchange Online and Teams.

Experience supporting enterprise Microsoft 365 environments, resolving production incidents, improving service health, implementing automation, and working with security or compliance teams will be highly relevant.

Required Technologies

Key technologies and platforms for this role include:

• Microsoft 365
• Exchange Online
• Microsoft Teams
• Office 365
• PowerShell
• Python
• JavaScript
• Azure Active Directory
• Azure Monitor
• Logic Apps
• Function Apps
• Microsoft Graph API
• Outlook
• SharePoint
• OneDrive

The role also involves AI-assisted operational improvement, automation, service telemetry, enterprise integrations, security controls, privacy practices, compliance processes, and Microsoft 365 multi-tenant environments.

Soft Skills

Strong collaboration and communication skills are essential because the role works across engineering, product, security, compliance, and business organizations. Candidates should be able to explain technical issues clearly, coordinate incident resolution, and build productive relationships with partner teams.

A strong problem-solving mindset is important for diagnosing complex service issues and identifying sustainable improvements. The role also values adaptability, continuous learning, customer focus, and a growth mindset.

Benefits of Working in this Role

This role provides an opportunity to work with widely used Microsoft cloud and productivity services while contributing to enterprise-scale service reliability, security, automation, and customer experience. Professionals can develop deeper expertise across Microsoft 365, Azure services, service engineering, automation, and AI-assisted operations.

The position also provides exposure to cross-functional engineering, security, product, and business teams, creating opportunities to broaden technical and operational leadership skills.

Work Mode

The role follows a hybrid work model with 3 days per week in the office. The job posting also states that travel is expected to be less than 25%.

Location

The position is based in Hyderabad, Telangana, India.

Who Should Apply

This opportunity is suitable for experienced Service Engineers, Software Engineers, Systems Engineers, Network Engineers, and Microsoft 365 specialists with strong enterprise service administration experience.

Professionals with deep Exchange Online and Teams expertise, PowerShell or Python automation skills, Azure knowledge, and experience handling production incidents should consider this role. Candidates who have worked with Microsoft 365 security, compliance, telemetry, enterprise integrations, and multi-tenant environments will also be well aligned.

Career Growth

The role can help experienced engineers expand their careers across Microsoft 365 service engineering, cloud administration, automation, Azure integration, security, compliance, and AI-enabled operations. Working across engineering and business teams can also strengthen cross-functional leadership and enterprise technology decision-making skills.

Application Advice

When applying for this Microsoft Software Engineer opportunity, highlight your hands-on experience with Exchange Online and Microsoft Teams and clearly show the scale of the Microsoft 365 environments you have supported. Include examples of incident resolution, service health improvements, automation projects, security or compliance initiatives, and enterprise integrations.

Show practical experience with PowerShell, Python, JavaScript, Azure Active Directory, Azure Monitor, Logic Apps, Function Apps, and Microsoft Graph API where applicable. If you hold the MS-102 Microsoft 365 Administrator certification, include it prominently in your resume.

Candidates targeting Microsoft Jobs, Software Engineer Jobs, Service Engineer Jobs, Microsoft 365 Jobs, Exchange Online Jobs, Teams Jobs, Azure Jobs, Cloud Jobs, IT Jobs, and Hyderabad Jobs should tailor their resumes to emphasize measurable operational improvements and relevant technical expertise.