Job Overview

Microsoft is hiring for a Cloud Solution Architecture opportunity in Pune, Maharashtra. This is a full-time, fully on-site People Manager position within the Customer Success organization. The role focuses on leading teams that help complex customers achieve business outcomes through secure, resilient, AI-enabled Microsoft solutions.

The position combines cloud and technology leadership with customer success, business growth, executive engagement, partner collaboration, and team development. The successful candidate will guide teams in helping customers accelerate adoption and consumption, address technical and business challenges, manage risks, remove blockers, and identify opportunities to expand the use of Microsoft services.

This role is suited to an experienced technology leader who can connect customer objectives with technical solutions while developing trusted relationships with senior business and technology stakeholders.

Key Responsibilities

• Lead customer success and business growth initiatives by directing teams that deliver secure, resilient, and AI-enabled solutions.
• Help complex customers achieve measurable business outcomes, accelerate adoption and consumption, and address risks or delivery blockers.
• Coach teams to act as trusted strategic advisors for customers and executives.
• Translate business challenges into suitable Microsoft technology solutions.
• Build strong relationships with technical and business leaders, including senior executives such as CIOs and CISOs.
• Guide teams toward stronger customer satisfaction, transformation outcomes, and long-term adoption.
• Lead and develop team members through coaching, accountability, mentoring, and professional development.
• Coordinate collaboration between Microsoft teams, partners, and customers around strategic opportunities.
• Support technical pre-sales activities and initiatives connected with long-term business growth.
• Build team capabilities through mentoring, readiness programs, and knowledge development.
• Encourage innovation and contribute to intellectual property development, frameworks, methodologies, and scalable best practices.
• Represent Microsoft solutions through technical thought leadership and industry engagement.

Required Skills

The role requires experience in cloud or infrastructure technologies and a strong understanding of technology-led customer outcomes. Candidates should be capable of working across areas such as IT consulting and support, systems administration, network operations, software development and support, technology solutions, practice development, architecture, or consulting.

Strong leadership and people-management capabilities are important because the position involves directing teams, coaching employees, setting expectations, and supporting professional development. Candidates should also be able to coordinate work across internal teams, customers, and partners.

Customer-facing communication is another core requirement. The successful candidate should be comfortable engaging with technical and business leaders, understanding their priorities, and explaining how technology solutions can support broader business goals.

Preferred Skills

The provided job description emphasizes cloud and infrastructure experience, architecture, consulting, customer success, business growth, and technical leadership. Experience that combines these areas can be particularly relevant.

Candidates who have worked with complex enterprise customers, technology partners, executive stakeholders, or strategic transformation initiatives may be well aligned with the responsibilities of the position.

Education

A Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field is required. Equivalent experience may also satisfy the stated qualification requirement.

Experience

Candidates need at least 6 years of experience in one or more relevant areas, including cloud or infrastructure technologies, information technology consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting.

The job description does not specify a maximum experience requirement.

Required Technologies

The job description does not identify a mandatory list of specific programming languages, cloud services, databases, frameworks, or development tools. The stated technical requirement is experience in cloud or infrastructure technologies and related technology disciplines.

Relevant areas mentioned in the qualification include:

• Cloud and infrastructure technologies
• Information technology consulting and support
• Systems administration
• Network operations
• Software development and support
• Technology solutions
• Architecture
• Consulting

Soft Skills

Leadership, coaching, communication, and relationship management are central to this position. Candidates should be able to build trust with customers and executives while guiding teams toward clear business and technical outcomes.

The role also requires collaboration across Microsoft, partner organizations, and customers. Strong judgment, accountability, mentoring ability, and the confidence to influence senior stakeholders are important for success.

A customer-focused mindset is essential. The position requires understanding customer challenges, removing obstacles, supporting adoption, and identifying opportunities that create sustainable business value.

Benefits of Working in this Role

This role provides an opportunity to lead teams working on cloud, infrastructure, AI-enabled solutions, customer success, and business transformation. It combines technical leadership with customer engagement and people management, allowing professionals to develop across several dimensions of technology leadership.

The role also offers exposure to senior customer and executive stakeholders, Microsoft partners, strategic opportunities, technical pre-sales activities, industry engagement, and scalable technology practices.

Work Mode

The Microsoft job posting specifies a fully on-site work site. It is therefore classified as onsite for SoftoJobs. The posting also states that travel is less than 25%.

Location

The position is based in Pune, Maharashtra, India.

Who Should Apply

This opportunity is suitable for experienced technology professionals, cloud leaders, solution architecture professionals, IT consultants, infrastructure specialists, technology practice leaders, and customer success technology managers who meet the required experience level.

It is particularly relevant to professionals who have experience combining cloud or infrastructure technology with consulting, architecture, customer engagement, team leadership, or technology solution delivery.

Candidates should be comfortable managing people, working with enterprise customers, collaborating with partners, and communicating with senior technical and business stakeholders. Professionals who enjoy connecting technology strategy with customer outcomes may find this role especially relevant.

Career Growth

The position can support career development toward senior cloud leadership, solution architecture management, technology consulting leadership, customer success leadership, and broader technology management responsibilities.

Because the role combines people leadership, customer relationships, technical strategy, partner collaboration, and business growth, it can provide broad experience for professionals seeking to move beyond individual technical delivery into organizational and strategic technology leadership.

Application Advice

Tailor your resume to clearly show at least 6 years of relevant professional experience. Highlight work involving cloud or infrastructure technologies, architecture, IT consulting, technology solutions, software or systems support, network operations, or related areas named in the qualification.

Emphasize leadership responsibilities, including team management, coaching, mentoring, professional development, and delivery accountability. Also include examples of working with customers, partners, and senior technology or business stakeholders.

Where applicable, describe situations in which you helped customers adopt technology, remove technical or business blockers, manage risk, improve outcomes, or identify opportunities for broader technology usage.

Since this is a People Manager role with customer and business responsibilities, make your resume demonstrate both technical credibility and leadership capability. Ensure your experience is presented clearly and directly against the qualifications in the posting.