Job Overview

Microsoft is hiring an experienced Cloud Solution Architect - Cloud & AI for its Customer Success organization in Bangalore, Karnataka. This is a full-time individual contributor position focused on helping strategic Retail and Consumer Goods customers achieve measurable business outcomes through Microsoft cloud and technology solutions.

The role combines deep technical architecture expertise with customer-facing leadership. The Cloud Solution Architect will work as a trusted technical advisor, understand customer business and technology challenges, and translate those requirements into scalable solutions across Azure, Artificial Intelligence, Security, Data, Business Applications, Modern Work, and Unified solutions. The position also involves driving technology adoption, consumption, usage, and expansion across the Microsoft platform.

Key Responsibilities

• Act as a trusted technical advisor for strategic Retail and Consumer Goods customers.
• Understand customer business objectives, technology challenges, and transformation priorities.
• Translate business requirements into scalable and practical cloud solution architectures.
• Help customers modernize their technology environments and improve business value realization.
• Provide technical leadership across Azure, AI, Security, Data, Business Applications, Modern Work, and Unified solutions.
• Identify opportunities to increase adoption, consumption, usage, and expansion of Microsoft platform capabilities.
• Lead technical projects and coordinate complex solution initiatives from architecture through customer adoption.
• Work closely with customer stakeholders to understand requirements and communicate technical recommendations.
• Lead virtual teams involving Microsoft teams, partner organizations, and customer technical stakeholders.
• Build strong relationships with customer decision-makers and technical leaders.
• Communicate architecture decisions, transformation strategies, and technical recommendations to executive audiences.
• Support customers in addressing complex technology challenges through appropriate cloud and AI solutions.
• Act as a customer advocate while balancing technical feasibility, business value, and long-term transformation goals.
• Contribute to modernization initiatives that help customers accelerate measurable outcomes from their technology investments.

Required Skills

Candidates should bring extensive experience across cloud and infrastructure technologies, information technology consulting or support, systems administration, network operations, software development or support, technology solutions, architecture, practice development, or related consulting environments.

Strong customer-facing experience is essential because the position requires regular interaction with customer stakeholders and senior decision-makers. Candidates should be able to understand complex business requirements, explain technical concepts clearly, and recommend appropriate solution approaches.

The role also requires deep technical expertise across the Microsoft technology landscape, particularly Azure, AI, Security, Data, Business Applications, Modern Work, and Unified solutions. Strong executive communication and customer-centric leadership are important for success.

Preferred Skills

Experience leading large or complex technical projects is valuable. Candidates who have worked across multiple technology disciplines and have experience guiding customers through cloud transformation, modernization, adoption, and technology strategy can be well suited to the role.

Cloud certification is specifically identified as a qualification. Relevant certifications may include Azure, Amazon Web Services, Google Cloud, or security certifications.

Experience working with virtual teams, partner organizations, and geographically distributed stakeholders can also support success in this customer-facing architecture role.

Education

The supplied job description does not specify a particular degree requirement. It does specify technical certification in Cloud, such as Azure, Amazon Web Services, Google Cloud, or security certifications.

Experience

A minimum of 12 years of experience is required across areas such as cloud or infrastructure technologies, IT consulting and support, systems administration, network operations, software development and support, technology solutions, architecture, practice development, or consulting.

The role also requires at least 10 years of customer-facing experience and 8 years of experience leading technical projects. This makes the opportunity suitable for highly experienced technology professionals with a strong combination of architecture, consulting, project leadership, and customer engagement experience.

Required Technologies

• Microsoft Azure
• Artificial Intelligence
• Cloud Computing
• Cloud Infrastructure
• Security
• Data
• Business Applications
• Modern Work
• Unified solutions
• Amazon Web Services
• Google Cloud

Soft Skills

Customer-centric leadership is central to this position. The successful candidate should be comfortable working directly with customers, building trust, influencing technical decisions, and communicating with senior executives.

Strong communication skills are required to explain complex architecture and transformation concepts in a clear and business-focused manner. Collaboration is also important because the role requires coordination across Microsoft teams, partners, and customer organizations.

Strategic thinking, technical problem solving, ownership, stakeholder management, and the ability to lead without direct authority are valuable qualities for this individual contributor role.

Benefits of Working in this Role

This position provides an opportunity to work with strategic Retail and Consumer Goods customers and influence large-scale cloud and technology transformation initiatives. The role combines architecture, AI, cloud, security, data, and customer success responsibilities, allowing experienced professionals to work across a broad technology landscape.

The position also offers exposure to executive-level customer engagement, partner collaboration, technical leadership, and Microsoft platform adoption. These experiences can strengthen both architecture expertise and strategic consulting capabilities.

Work Mode

The position follows an in-office work arrangement of 3 days per week. The job is based in Bangalore, Karnataka, and requires less than 25% travel according to the supplied job listing.

Location

This Cloud Solution Architect position is based in Bangalore, Karnataka, India. The role is part of Microsoft's Customer Success organization and focuses on strategic Retail and Consumer Goods customers.

Who Should Apply

This opportunity is intended for experienced cloud and technology professionals with at least 12 years of relevant experience. Candidates should have substantial customer-facing experience, a strong background in technical project leadership, and practical expertise in cloud and related enterprise technologies.

Professionals working as Cloud Architects, Solution Architects, Enterprise Architects, Technology Consultants, Cloud Consultants, or senior technology leaders may find this role relevant when their experience aligns with the stated qualifications.

Career Growth

The role can support continued growth in cloud architecture, enterprise transformation, customer success, technical consulting, and strategic technology leadership. Working with strategic customers and virtual teams can further develop skills in architecture strategy, executive communication, cloud adoption, and business-focused technology planning.

Application Advice

Candidates should tailor their resume to demonstrate at least 12 years of relevant technology experience, including customer-facing work and technical project leadership. Highlight practical experience with Azure and other listed technology areas, along with cloud or security certifications.

Clearly describe major architecture initiatives, customer transformation programs, technical projects, cloud adoption work, and examples where you translated business requirements into scalable technology solutions. Executive stakeholder management, partner collaboration, and leadership of virtual technical teams should also be emphasized where applicable.

The supplied job listing was posted on August 14, 2026. Candidates should verify the current vacancy status, application requirements, and any updates on the official Microsoft careers page before applying.