HCLTech Hiring Senior Analyst Development in Chennai

Job Overview

HCLTech is hiring a Senior Analyst (Development) for an application support and development-focused opportunity in Chennai, Tamil Nadu. The role centers on supporting an enterprise Support Portal, resolving user and access issues, investigating application problems, coordinating with technical teams, and validating portal functionality after maintenance or emergency releases.

This position is well suited to professionals who understand enterprise application support, SQL scripting, Unix shell scripting, web applications, and portal technologies. Familiarity with Salesforce Experience Cloud is also relevant. The role combines technical troubleshooting with customer communication, incident ownership, testing, and cross-functional coordination.

Key Responsibilities

• Provide first-level technical support for customers, employees, business stakeholders, and other authorized users facing Support Portal issues.
• Investigate registration, account access, authentication, and login-related problems.
• Collect useful diagnostic information such as screenshots, error details, and application logs to support investigation and resolution.
• Troubleshoot reported issues and coordinate with application support teams when deeper technical assistance is required.
• Act as a communication bridge between end users and technical teams throughout the incident lifecycle.
• Maintain ownership of assigned incidents and provide clear status updates to users and stakeholders.
• Track issue progress and escalate unresolved problems according to defined support procedures and service-level expectations.
• Coordinate with business owners and IT support teams to help resolve application issues efficiently.
• Perform smoke testing after planned maintenance windows and emergency releases.
• Validate portal functionality using predefined test cases.
• Support reliable operation of enterprise applications through careful investigation, communication, and follow-through.

Required Skills

The role requires hands-on experience with SQL scripting, with PL/SQL scripting identified as a primary skill. Unix Shell Scripting is also listed as a primary technical requirement, so candidates should be comfortable using scripting capabilities to support application troubleshooting and operational tasks.

A basic understanding of web applications and portal technologies is expected. Candidates should also understand enterprise application support processes and be able to investigate user-reported problems systematically. Familiarity with Salesforce Experience Cloud is specifically mentioned and can be valuable for candidates supporting portal-based applications.

Knowledge of ITIL Foundation concepts is required. Candidates should understand structured incident handling, escalation, service management practices, and the importance of working within defined support procedures and SLAs.

Preferred Skills

Strong English communication is important for this position. Candidates should be comfortable speaking and writing in English because the role involves regular interaction with users, customers, employees, business stakeholders, and technical support teams.

Experience with Salesforce Experience Cloud is a useful skill for the Support Portal environment. Candidates who have previously supported enterprise applications, portals, or customer-facing technology platforms may find their background relevant.

Education

The provided job description does not specify a mandatory educational qualification. Candidates should review the employer's application requirements for any education criteria applicable to the position.

Experience

The source does not provide a specific numerical experience range. Therefore, no minimum or maximum experience has been inferred for this listing. Candidates should focus on demonstrating relevant enterprise application support, SQL or PL/SQL scripting, Unix Shell Scripting, portal support, and troubleshooting experience.

Required Technologies

The main technical skills identified in the job description are SQL Scripting, PL/SQL Scripting, and Unix Shell Scripting. Additional technology exposure includes web applications, portal technologies, and Salesforce Experience Cloud.

The role also involves application logs, predefined test cases, smoke testing, incident tracking, and enterprise application support processes. ITIL Foundation knowledge is relevant to the operational and service management side of the position.

Soft Skills

Strong communication and teamwork are essential. The analyst will regularly communicate with users and technical teams, explain issue status, collect diagnostic information, and coordinate resolution activities.

Attention to detail is important when investigating application issues, reviewing error information, validating functionality, and documenting incident progress. Candidates should also demonstrate ownership, patience, structured problem-solving, and the ability to collaborate effectively across business and technical teams.

Benefits of Working in this Role

This opportunity can provide practical exposure to enterprise application support, portal technologies, scripting, incident management, testing, and cross-functional IT operations. Professionals can strengthen their troubleshooting and service management skills while working with business users and application support teams.

The combination of technical scripting, application support, testing, and stakeholder communication can also help professionals develop a broader understanding of enterprise technology operations and application lifecycle support.

Work Mode

The provided job description does not specify whether the position is onsite, hybrid, or remote. Since no remote or hybrid arrangement is stated in the source, this listing uses onsite as the default work mode rather than making an unsupported assumption.

Location

The position is based in Chennai, Tamil Nadu, India. It is relevant to professionals searching for Senior Analyst jobs, application support jobs, SQL jobs, PL/SQL jobs, Unix Shell scripting jobs, Salesforce Experience Cloud jobs, and IT jobs in Chennai.

Who Should Apply

This opportunity is suitable for professionals with enterprise application support experience and practical skills in SQL or PL/SQL scripting and Unix Shell Scripting. Candidates who understand web applications, portal technologies, ITIL-based support practices, and incident management should consider applying.

Applicants should also be comfortable communicating with users and stakeholders, troubleshooting access and application issues, documenting findings, performing smoke testing, and coordinating with application support teams. Experience with Salesforce Experience Cloud can further align a candidate with the portal environment described in the role.

Career Growth

This role can help professionals build deeper expertise in enterprise application support, technical troubleshooting, service management, scripting, and portal operations. With continued experience, professionals may progress toward senior application support, technical analyst, production support, service management, application operations, or specialized scripting and platform support roles.

Application Advice

Tailor your resume around the technical and support responsibilities described in the role. Highlight practical experience with PL/SQL, SQL scripting, Unix Shell Scripting, enterprise application support, web or portal technologies, and Salesforce Experience Cloud where applicable.

Also describe examples of incident troubleshooting, user access or login support, application testing, maintenance validation, log analysis, escalation, and collaboration with development or infrastructure teams. Mention ITIL knowledge and strong English communication skills clearly. Avoid listing only technologies; explain how you used them to investigate problems, improve support outcomes, or maintain application reliability.