Job Overview

Birlasoft is hiring an Infor SyteLine Technical Lead for its Enterprise Applications team in Pune. This role focuses on application managed services for Infor SyteLine, also known as CloudSuite Industrial, supporting manufacturing ERP processes through L2 and L3 technical assistance. The position is suited to professionals who can combine ERP application support, customization, development, integration, troubleshooting, and business-user collaboration.

The role covers production issue resolution, service requests, minor enhancements, configuration changes, system testing, release support, and technical documentation. The successful candidate will work with business users and technical teams to keep ERP processes reliable and meet agreed service levels.

The position requires 6 to 10 years of total experience, including at least 4 years of SyteLine experience and 3 years in ERP application managed services support. Experience in manufacturing or distribution environments is preferred.

Key Responsibilities

• Provide L2 and L3 technical support for Infor SyteLine and CloudSuite Industrial applications.
• Investigate production incidents, system defects, service requests, and data-related issues.
• Perform root cause analysis for recurring problems and recommend practical corrective actions.
• Develop and maintain custom SyteLine forms, DataViews, and IDOs using the Infor Mongoose framework.
• Create and maintain business logic, Event Handlers, and user-defined methods.
• Write and optimize T-SQL scripts, stored procedures, and database triggers.
• Support reporting and analytics using SSRS, SSIS, and Birst or BQL.
• Design and maintain integrations between SyteLine and external enterprise systems such as CRM, MES, and WMS.
• Work with REST and SOAP APIs, middleware, data mapping, data loading tools, and automated migration routines.
• Conduct UAT and regression testing and support application patching and version upgrades.
• Monitor interfaces, batch jobs, and system integrations to identify operational issues.
• Assist with release deployments, testing, and production transition activities.
• Prepare technical specifications, standard operating procedures, and end-user training documentation.
• Work with business users and technical teams to resolve issues and support minor enhancements.
• Manage multiple support tickets while maintaining SLA expectations.
• Support delivery within an offshore support model when required.

Required Skills

Candidates should have strong hands-on experience with Infor SyteLine or CloudSuite Industrial in an AMS support environment. Practical knowledge of the Infor Mongoose framework and Interactive Data Objects is important for customization and development work.

Strong Microsoft SQL Server knowledge is required, including SQL queries, T-SQL, stored procedures, triggers, and database-related troubleshooting. Candidates should also understand BI and reporting capabilities, particularly SSRS and Birst.

The role requires software engineering experience with C# and VB.NET. Knowledge of REST and SOAP APIs is important for enterprise integration work.

Applicants should be able to troubleshoot production problems, perform root cause analysis, support testing, understand release activities, and work with business stakeholders to resolve technical issues efficiently.

Preferred Skills

Experience with manufacturing or distribution organizations is preferred. Candidates with knowledge of SyteLine modules such as Manufacturing, Inventory Management, Order Management, Procurement, MRP or Production Planning, and Shop Floor Control will be well aligned with the role.

Experience with ERP integrations using APIs, EDI, or middleware is valuable. Familiarity with ServiceNow or other ITSM tools, Azure DevOps, Jira, SQL tools, and monitoring tools is also useful.

Professionals who have supported SyteLine upgrades across versions such as v8, v9, and v10 may bring relevant experience to the position. Exposure to SSIS, Birst, BQL, reporting, data migration, and operational monitoring can further strengthen the profile.

Education

The provided job description does not state a required degree or formal educational qualification. Candidates should therefore emphasize relevant Infor SyteLine, ERP, software development, database, integration, and AMS support experience in their applications.

Experience

The required total experience is 6 to 10 years. Candidates must have at least 4 years of experience with SyteLine and a minimum of 3 years in ERP AMS support.

The position is intended for an experienced professional who can independently troubleshoot enterprise ERP applications, handle complex support issues, contribute to technical enhancements, and coordinate with business and technical teams. Manufacturing or distribution industry experience is preferred.

Required Technologies

• Infor SyteLine
• Infor CloudSuite Industrial
• Infor Mongoose
• Interactive Data Objects (IDOs)
• Microsoft SQL Server
• SQL
• T-SQL
• C#
• VB.NET
• SSRS
• SSIS
• Birst
• BQL
• REST APIs
• SOAP APIs
• EDI
• Middleware
• GPM
• ServiceNow
• ITSM
• Azure DevOps
• Jira
• SQL Tools
• Monitoring Tools
• ERP Integration
• Data Migration
• Database Administration

ERP Functional Areas

The role requires knowledge of several SyteLine and manufacturing ERP processes, including Manufacturing, Inventory Management, Order Management, Procurement, MRP, Production Planning, and Shop Floor Control.

Soft Skills

Strong troubleshooting and analytical ability are important for resolving production incidents and identifying the underlying causes of recurring problems. The role also requires clear communication with business users and technical teams.

Because the position operates in an application support environment, candidates should be comfortable managing multiple tickets at the same time, prioritizing work according to service requirements, and maintaining attention to detail during incident resolution and release activities.

Experience working with offshore support models is specifically relevant. The ability to document solutions, explain technical issues clearly, coordinate with stakeholders, and remain organized across concurrent requests will support success in the role.

Benefits of Working in this Role

This role offers exposure to enterprise ERP application management, manufacturing processes, technical customization, system integration, reporting, database development, testing, deployment, and production support. It can help experienced SyteLine professionals broaden their technical and functional knowledge across multiple areas of CloudSuite Industrial.

The position also provides opportunities to strengthen skills in enterprise integrations, incident management, root cause analysis, application upgrades, release management, and stakeholder coordination. Working across support and enhancement activities can provide valuable experience in the full lifecycle of an enterprise ERP environment.

Work Mode

The job description identifies the position at the Birlasoft office in Hinjawadi, Pune. No remote or hybrid work arrangement is specified in the provided source, so this listing is classified as onsite.

Location

The specific location provided for this vacancy is Pune, Maharashtra, India, at the Birlasoft office in Hinjawadi.

Who Should Apply

This opportunity is suitable for experienced Infor SyteLine technical consultants, ERP support professionals, CloudSuite Industrial developers, and enterprise application specialists with 6 to 10 years of total experience.

Candidates should have at least 4 years of SyteLine experience and 3 years of ERP AMS support. Strong Mongoose, IDO, SQL Server, C#, VB.NET, integration, reporting, testing, and troubleshooting skills are especially relevant.

Professionals from manufacturing or distribution environments, particularly those with experience supporting SyteLine Manufacturing, Inventory, Order Management, Procurement, MRP, Production Planning, or Shop Floor Control, should consider applying.

Career Growth

The role can help an experienced SyteLine professional deepen expertise in enterprise application support while expanding into customization, integrations, reporting, database development, release management, and technical leadership. Exposure to multiple ERP functional areas can also strengthen understanding of manufacturing and distribution processes.

Handling L2/L3 issues, leading root cause analysis, supporting upgrades, coordinating with business users, and managing a small set of concurrent technical priorities can build valuable skills for senior ERP consultant, technical lead, and enterprise application architecture paths.

Application Advice

Candidates should clearly show their total experience, SyteLine experience, and ERP AMS support background. Highlight hands-on work with Infor Mongoose, IDOs, custom forms, DataViews, Event Handlers, user-defined methods, and SyteLine configuration.

Your resume should also make SQL Server, T-SQL, C#, VB.NET, SSRS, SSIS, REST, SOAP, ERP integrations, EDI, middleware, and database scripting easy to identify. Mention relevant SyteLine modules and any experience with version upgrades, UAT, regression testing, release deployments, incident management, SLA-based support, and root cause analysis.

If you have used ServiceNow, Jira, Azure DevOps, monitoring tools, Birst, BQL, or other ITSM and reporting platforms, include them where they accurately represent your experience.