Job Overview

Amazon Web Services is hiring a Data Center Technician for its Data Center Operations organization in Maharashtra. This role supports the physical and technical infrastructure that keeps cloud services available and reliable. The technician works with servers, racks, networking equipment, cables, and related hardware while following established operational, safety, and security procedures.

The position is hands-on and operational in nature. You will troubleshoot hardware problems, support network-related issues, install and remove equipment, respond to assigned tickets, and participate in scheduled maintenance and change activities. The role also involves working with internal engineering teams and external service partners to resolve infrastructure issues within agreed service levels.

Because data centers operate continuously, this position includes 24x7 shift rotation and on-call responsibilities. There is also a physical component, including the ability to lift and rack equipment weighing up to 20 kg and work in cramped or elevated areas while following applicable health and safety requirements.

Key Responsibilities

• Maintain and support data center infrastructure, including server racks, servers, networking devices, hardware components, and cabling.
• Install server and rack equipment according to established operational procedures.
• Perform hardware break-fix activities and replace faulty components or spare parts.
• Troubleshoot basic networking and connectivity issues and coordinate with appropriate engineering teams when escalation is required.
• Work on assigned trouble tickets through a structured workflow and meet applicable service-level expectations.
• Perform rack installation, server replacement, equipment decommissioning, and related hardware operations.
• Participate in scheduled maintenance windows and change management activities.
• Support on-call operations and respond to issues that may affect data center stability.
• Monitor infrastructure activities during operational changes and maintenance.
• Maintain clean and organized work areas within the data center.
• Follow safety, security, access, and operational policies at all times.
• Document technical problems and contribute information for root cause analysis.
• Participate in process improvement initiatives that can improve data center operations.
• Work with Network Engineers, Systems Engineers, Software Developers, Technical Operations teams, vendors, contractors, and service providers.
• Participate in team meetings, operational reviews, and discussions about performance metrics and daily or weekly goals.
• Experienced technicians may support the training and development of newer team members.

Required Skills

The basic qualification requires at least 2 years of experience troubleshooting and repairing computer hardware and at least 1 year of computer networking experience. Candidates should have practical knowledge of identifying hardware faults, replacing components, following troubleshooting procedures, and working with network-connected infrastructure.

A strong troubleshooting mindset is important. Technicians should be able to follow technical instructions, investigate problems systematically, record their work accurately, and escalate issues when they require specialized engineering support.

The role also requires adherence to safety and security procedures. Candidates should be comfortable working in a structured data center environment where operational discipline, ticket management, documentation, and service-level commitments are important.

Preferred Skills

Experience in a colocation data center environment is preferred. Knowledge of networking is also valuable, particularly for candidates who have worked directly with infrastructure equipment and connectivity issues.

Additional useful experience includes working with fiber-optic and copper cabling standards, testing equipment, and practical cable troubleshooting methods. Customer-facing experience during technical issue resolution can also help, especially because the technician may interact with internal teams and external service partners under time-sensitive conditions.

Candidates who remain calm under pressure, communicate clearly, and can coordinate effectively with different technical teams may be well suited to the role.

Education

A high school diploma or equivalent is required. The job description does not specify a college degree as a mandatory qualification.

Experience

Applicants need at least 2 years of professional experience in computer hardware troubleshooting and repair. At least 1 year of computer networking experience is also required.

Experience should ideally demonstrate hands-on exposure to servers, hardware components, racks, networking equipment, cables, troubleshooting, and operational procedures. Candidates with data center or colocation facility experience can highlight that background prominently.

Required Technologies

• Computer Hardware
• Servers
• Server Racks
• Networking Equipment
• Computer Networking
• Fiber Optic Cabling
• Copper Cabling
• Cabling Testing Equipment
• Network Troubleshooting
• Hardware Troubleshooting
• Data Center Infrastructure
• AWS Infrastructure
• Ticket Management
• Change Management
• Root Cause Analysis

The position is primarily focused on physical infrastructure and technical operations. The job description does not specify a mandatory programming language, database, or software development framework.

Soft Skills

Strong problem-solving ability is essential because the technician will diagnose hardware and infrastructure issues and determine appropriate next steps. Attention to detail is important when installing equipment, following procedures, recording tickets, and maintaining safe operating conditions.

Communication skills are also valuable because the technician may serve as a contact point for engineering teams, vendors, contractors, and service providers. The ability to explain technical issues clearly and coordinate with others can help reduce resolution time.

Candidates should also be dependable, organized, safety-conscious, and comfortable working under operational pressure. A willingness to learn and support teammates is useful in a continuously changing data center environment.

Benefits of Working in this Role

This role provides practical experience supporting large-scale cloud infrastructure and data center operations. It can help technicians build stronger skills in server hardware, networking, troubleshooting, infrastructure maintenance, operational processes, and technical documentation.

The AWS environment also provides exposure to large-scale infrastructure operations and opportunities for professional development. The job description highlights mentorship, knowledge sharing, and career growth. It also notes that career paths may develop toward areas such as systems engineering, network engineering, database engineering, software development, AWS support, technical operations, or project management, depending on skills and career goals.

Work Mode

The job description does not specify an onsite, hybrid, or remote work classification. However, the responsibilities require physical work with data center infrastructure, so candidates should confirm the applicable site attendance and shift expectations with Amazon.

Location

The hiring organization is ADSIPL - Maharashtra, and the job listing identifies Maharashtra, India as the location. The supplied description does not provide a more specific city, so no city has been assumed.

Who Should Apply

This opportunity is suitable for Data Center Technicians, Hardware Support Technicians, IT Infrastructure Technicians, Network Support Technicians, Server Support Technicians, and professionals with relevant hands-on infrastructure experience.

Candidates with at least 2 years of computer hardware troubleshooting and repair experience plus 1 year of networking experience should consider applying. Experience in colocation data centers, fiber and copper cabling, network troubleshooting, or server infrastructure can strengthen an application.

This is not a fresher-focused role because the job requires previous hands-on hardware and networking experience.

Career Growth

Data center operations can provide a strong foundation for careers in systems engineering, network engineering, database operations, cloud support, technical operations, infrastructure engineering, and related technology fields.

By gaining experience with large-scale infrastructure, troubleshooting, change management, documentation, and operational support, technicians can build the practical skills needed for more advanced infrastructure and cloud roles. Amazon also highlights mentorship and career-development resources as part of its work environment.

Application Advice

When applying, emphasize hands-on technical experience rather than only listing general IT skills. Clearly describe the types of hardware you have repaired, server or rack work you have performed, networking issues you have resolved, and the troubleshooting methods you have used.

If you have worked in a data center or colocation facility, make that experience easy to find. Also mention practical experience with fiber-optic or copper cabling, testing equipment, network troubleshooting, ticket-based support, maintenance activities, and hardware replacement when applicable.

Because the role includes 24x7 shift rotation and physical infrastructure work, candidates should review these requirements carefully before applying. Be prepared to demonstrate safe working practices, attention to detail, reliability, and the ability to respond effectively to operational issues.

Before applying, review the official Amazon job listing for the latest eligibility, location, and work requirements.