Accenture Hiring Customer Service Associate in Gurugram

Job Overview Accenture is hiring a Customer Service Associate for its Life and Annuity operations team in Gurugram. This full-time opportunity is suitable for professionals with 1 to 3 years of experience in life insurance, annuity operations, policy administration, or claims processing. The role focuses on delivering high-quality customer support while managing insurance policy transactions and claims accurately. Candidates should be comfortable working in a 100% night shift and attending office during the training period. Key Responsibilities - Process life insurance and annuity policy transactions accurately. - Handle policy issuance, endorsements, withdrawals, loans, surrenders, transfers, and related administrative activities. - Review and process insurance claims according to business guidelines. - Respond to customer queries regarding policies, claims, and benefits. - Maintain complete and accurate records of policy activities and communications. - Coordinate with underwriting, claims, sales, and operations teams to resolve customer issues. - Ensure compliance with regulatory requirements and internal quality standards. - Keep updated with insurance products, policy changes, and operational procedures. Required Skills Strong knowledge of Life Insurance, Annuity, Claims Processing, Policy Administration, customer service, transaction processing, documentation, communication, and attention to detail. Preferred Skills Retirement insurance operations, financial and non-financial policy transactions, customer relationship management, compliance awareness, and process improvement. Education Bachelor's degree in any discipline from a recognized university. Experience Candidates should have 1 to 3 years of relevant experience in Life & Annuity claims, insurance operations, policy administration, or customer service. Required Technologies Claims Processing Systems, Policy Administration Systems, Microsoft Office, Email, Basic Computer Applications. Soft Skills Excellent communication, customer service orientation, teamwork, analytical thinking, problem-solving, time management, adaptability, accuracy, and organizational skills. Benefits of Working in this Role This role offers exposure to global insurance operations, structured business processes, cross-functional collaboration, and opportunities to strengthen customer service and insurance domain expertise. Work Mode Work from office during training. Candidates should be willing to work 100% night shifts. Location Gurugram, Haryana, India. Who Should Apply Professionals with insurance operations, life insurance, annuity, claims processing, or policy administration experience who enjoy delivering quality customer service and handling financial transactions accurately. Career Growth This position provides opportunities to progress into senior insurance operations, claims specialist, quality analyst, process expert, and team leadership roles. Application Advice Highlight your experience in life insurance, annuity operations, policy administration, claims processing, customer service, and transaction handling. Mention your willingness to work night shifts and your ability to maintain quality and compliance. Apply now through SoftoJobs to explore this opportunity.