Job Overview

Accenture is hiring a Custom Software Engineer for a customer-facing technology support and software engineering opportunity in Hyderabad. The role is designed for early-career professionals with 0 to 2 years of experience who can work with APIs, databases, web services, Java, Linux, and related enterprise technologies.

The position combines technical troubleshooting, customer support, application maintenance, implementation assistance, and software technology expertise. The engineer will help resolve complex customer issues, support technical solutions after implementation, maintain shared technical environments, and collaborate with internal and external teams. API Management is the primary required skill, while Java is identified as a useful additional capability.

Key Responsibilities

• Support customers during implementation and post-implementation stages for technical products and solutions.
• Investigate complex application and technology issues and work toward practical resolutions.
• Analyze sequences of technical events to identify root causes and determine appropriate troubleshooting actions.
• Act as an escalation point for difficult or sensitive customer issues when required.
• Communicate customer requirements and technical concerns to relevant internal teams.
• Provide technical assistance and guidance to less experienced colleagues.
• Support installed technical solutions by following established procedures, standards, and service processes.
• Work with emerging products and technologies to understand their technical behavior and support requirements.
• Maintain knowledge articles, troubleshooting guidance, and best-practice information.
• Help maintain shared technical environments, databases, virtual environments, and shared instances.
• Work with APIs, relational databases, XML sources, web services, and data-driven applications.
• Use technical tools such as SoapUI and Postman when investigating or validating integrations.
• Support customer escalations professionally, including situations that require calm communication under pressure.
• Participate in additional projects and technology initiatives based on business requirements.
• Perform rotational on-call responsibilities according to the support schedule.

Required Skills

API Management is the primary required skill for this opportunity. Candidates should have a foundational understanding of APIs and how they are used within enterprise applications and integrations.

The role also requires knowledge of data-driven applications connected to relational databases, XML sources, and high-volume web services. Familiarity with Oracle, SQL Server, PostgreSQL, DB2, or Hana can be relevant to the database responsibilities.

Candidates should understand transmission formats and technologies such as XML, REST, and JSON. Exposure to web-service testing and troubleshooting tools such as SoapUI and Postman is valuable. Knowledge of Java, Linux, HTTP programming, and web services is also relevant.

The role requires strong troubleshooting skills across different technologies and programming environments. Candidates should be comfortable analyzing networking issues, application behavior, database problems, and integration failures.

Preferred Skills

Experience or exposure to SAP NetWeaver Architecture, SAP integration technologies, and SAP Mobility Technology is preferred. Knowledge of ABAP web services, SOAP, WSDLs, and SAP-related integration environments can further strengthen an application.

Additional useful areas include Big Data and Fast Data applications, data governance, data security and operations, VM environments, NAS, Unix, shell programming, mainframe systems, FTP scripting, ECG, and TWS.

Experience with React, Angular, cloud platforms, or other technologies is not specified as a requirement in the provided vacancy and should not be assumed.

Education

The job listing requires 15 years of full-time education. Its additional information also states that a Bachelor's or Master's degree in Management Information Systems, Computer Information Technology, or a related field is required, with an equivalent combination of education and experience also mentioned.

Experience

The main vacancy specifies 0 to 2 years of experience. The additional information describes one to two or more years of relevant industry experience, so this is primarily an early-career opportunity.

Relevant experience may include troubleshooting, maintaining, or developing data-driven applications, relational database integrations, XML-based systems, web services, or backend systems. Candidates should focus on practical projects, internships, or professional experience that demonstrate their ability to investigate technical issues and work with enterprise technologies.

Required Technologies

The main technology areas include API Management, Java, Linux, Oracle, SQL Server, PostgreSQL, DB2, Hana, XML, REST, JSON, web services, SoapUI, Postman, HTTP, ABAP, SOAP, WSDL, SAP NetWeaver, SAP Mobility Technology, relational databases, Big Data, Fast Data, data security, data governance, Unix, shell scripting, FTP scripting, virtual machines, NAS, mainframe systems, ECG, and TWS.

Soft Skills

Customer focus is central to the role. Engineers should be able to listen carefully, understand customer requirements, explain technical information clearly, and adjust communication to different audiences.

Strong analytical and creative problem-solving abilities are important for investigating complex issues. The position also values organization, presentation, facilitation, interpersonal communication, professionalism, and the ability to remain calm when handling escalations.

A willingness to research emerging technologies is useful because the role involves working with new products and evolving technical environments. Engineers should also understand the importance of protecting internal proprietary information and sharing information appropriately.

Benefits of Working in this Role

The provided vacancy does not specify a detailed company-specific benefits package for this position. The role can provide practical exposure to enterprise APIs, databases, web services, customer-facing technology support, application troubleshooting, integration systems, and emerging technologies.

This combination can help early-career professionals build a broad foundation across software engineering, technical support, enterprise integration, and application operations.

Work Mode

The job description does not explicitly identify the role as onsite, hybrid, or remote. It does specify rotational shifts and customer-facing responsibilities. Candidates should confirm the current work arrangement with Accenture during the hiring process.

Location

The position is based in Hyderabad, Telangana, India. Hyderabad is a major IT and technology center with opportunities across software engineering, enterprise applications, API development, database technologies, cloud services, and technical support.

The vacancy also specifies rotational working hours:

• 6:30 AM IST to 3:30 PM IST
• 3:00 PM IST to 12:00 AM IST

Who Should Apply

This role is suitable for early-career technology professionals with 0 to 2 years of experience who have an interest in API management, software troubleshooting, databases, web services, and enterprise applications.

Candidates with academic or project experience in Java, SQL, Linux, REST, XML, JSON, Postman, SoapUI, or relational databases should highlight those skills. Applicants with SAP integration, ABAP web services, Big Data, Fast Data, or data security exposure may also find their background relevant.

Career Growth

The position can help early-career engineers develop practical experience across API management, enterprise application support, database troubleshooting, web services, integration technologies, and customer-facing technical operations.

Exposure to complex escalations and multiple enterprise technologies can strengthen debugging, communication, system analysis, and problem-solving abilities. Engineers who continue developing their Java, API, database, cloud, integration, and enterprise application skills can build toward broader software engineering or technical support responsibilities.

Application Advice

Before applying, tailor your resume to emphasize API Management, Java, databases, Linux, REST, XML, JSON, and web services. Include academic projects, internships, or professional work that demonstrates hands-on troubleshooting or application development.

Mention Oracle, SQL Server, PostgreSQL, DB2, Hana, SoapUI, Postman, SAP NetWeaver, ABAP, SOAP, WSDL, or other technologies only when you have genuine exposure. Highlight customer interaction, issue resolution, analytical thinking, and communication skills. Since the position includes rotational on-call duties, make sure you understand the stated shift schedule before proceeding with the application.