Wipro Hiring Administrator L1 in Hyderabad | Onsite

Job Overview

Wipro is hiring for the Administrator L1 role in Hyderabad, Telangana. The role supports the handling of standard incident tickets by helping document incidents, monitor alerts, track ticket progress, and support timely resolution under established procedures.

Key Responsibilities

• Assist with initial triage and responses for standard P5 and P4 incident tickets.
• Document incident details and maintain accurate ticket records.
• Track ticket status and support resolution within defined procedures and timelines.
• Monitor alerts and service-level agreement (SLA) timelines throughout the ticket lifecycle.
• Follow up on open standard incident tickets and prepare reports for review of SLA adherence.

Required Skills

• Unix implementation and maintenance is listed as the mandatory skill.
• Ability to support incident triage, ticket documentation, and status tracking in line with established procedures.
• Attention to SLA timelines and accurate reporting of ticket status.

Role Focus

This is an L1 support role focused on standard incidents classified as P5 and P4. The work described in the posting centers on following defined processes, monitoring alerts, documenting incidents, and helping ensure tickets are handled within the required service timelines.

Work Location

The listed job location is Hyderabad, Telangana, India. The posting does not specify a remote or hybrid arrangement, so the configured work mode is onsite.

Experience and Education

The provided job description does not specify an experience range, education requirement, salary, or application deadline. These details have therefore not been assumed.

How to Apply

Review the job details and submit your application through the official Wipro careers listing. Apply now through SoftoJobs to explore this opportunity.