Job Overview

Oracle is hiring a Support Engineer 1 in Bengaluru for an application support and technical troubleshooting role within its Services and Support organization. The position is suitable for early-career professionals, with the job listing indicating 0 to 2+ years overall and a basic qualification requirement of a bachelor's degree in a relevant technology field. The role focuses on investigating application issues, identifying root causes, supporting customers, and coordinating with internal teams to achieve timely resolutions. The engineer will work across both front-end and backend troubleshooting activities. This includes reproducing and testing workflows, collecting diagnostic information, analyzing log files, querying database tables, updating database fields when required, and cycling servers as part of supported troubleshooting procedures. The position supports OH Millennium products for customers in international regions including the Middle East, Australia, Europe, and the United Kingdom. Because the work supports customers across multiple regions, candidates should be comfortable communicating with globally distributed stakeholders and working different shifts. Sunday through Thursday availability and on-call support are specifically mentioned.

Key Responsibilities

• Investigate front-end application problems by gathering relevant information and understanding the circumstances in which an issue occurs.
• Use troubleshooting tools and supported diagnostic techniques to identify application problems.
• Shadow end users and reproduce workflows to understand and validate reported issues.
• Test application workflows internally and externally to confirm behavior and potential resolutions.
• Perform backend investigations by collecting, reading, and analyzing application log files.
• Query database tables using SQL to investigate application behavior and support troubleshooting.
• Update database fields when the investigation or approved support procedure requires it.
• Cycle servers as part of appropriate troubleshooting and recovery activities.
• Carry out changes according to established Change Management processes.
• Manage incidents according to severity and urgency, with attention to applicable SLA and SLO expectations.
• Document investigation notes, activities, findings, resolutions, and knowledge articles throughout the support lifecycle.
• Handle complex troubleshooting investigations and provide clear technical documentation.
• Communicate effectively with customers and internal stakeholders through written and verbal channels.
• Coordinate with other teams so that issues are routed to the appropriate individuals or groups.
• Manage escalations efficiently and provide timely support during incidents.
• Balance customer requirements with business priorities when deciding how support work should be prioritized.

Required Skills

Strong SQL capability is a key requirement for this position. Candidates should be comfortable using SQL for investigation and should understand how database queries can help identify application-related issues.

The role also requires practical troubleshooting ability across front-end and backend areas. Applicants should be able to collect useful diagnostic information, examine log files, investigate application workflows, and methodically work toward an appropriate resolution.

Candidates should understand the fundamentals of application support and be capable of following established operational processes. Attention to detail is important because support investigations require accurate documentation of activities, findings, resolutions, and follow-up actions.

Preferred Skills

Experience in application support, client or customer support, incident management, problem management, and change management is preferred. These areas can help candidates adapt to the operational nature of the role.

Healthcare EMR experience is considered good to have but is not mandatory. Familiarity with healthcare applications can therefore be useful, but candidates do not need healthcare domain experience to be considered based on the information provided.

Education

Applicants should have a bachelor's degree with an academic background in Computer Engineering, Computer Science, Information Systems, Software Engineering, or a related field.

Experience

The listing identifies the opportunity as Career Level IC1 and states 0 to 2+ years on the job record. Its basic qualifications specify a minimum of 1 to 2+ years of related work experience together with a bachelor's degree. Because the source contains both the broader 0 to 2+ years range and the basic qualification wording, candidates should review their experience against the detailed eligibility criteria on the official application page.

Required Technologies

• SQL
• Front-end application troubleshooting
• Backend troubleshooting
• Log file analysis
• Database querying
• Database field updates

The source specifically requires SQL and describes operational use of logs, database tables, troubleshooting tools, and server cycling. It does not name a specific programming language, cloud platform, database product, or application framework as a required technology.

Soft Skills

Clear verbal and written communication is essential because the engineer will interact with customers, internal collaborators, and teams across different geographic regions. The ability to explain technical findings in a straightforward way can help reduce delays during investigations and escalations.

Strong interpersonal skills are preferred, along with the ability to collaborate across teams. Candidates should also be organized when documenting investigations and managing several support priorities.

Prioritization is another important capability. Support work must be assessed according to severity, urgency, SLA or SLO expectations, customer impact, and business needs. A calm and structured approach can be valuable when handling complex incidents.

Benefits of Working in this Role

This role offers practical exposure to application support, customer-facing troubleshooting, incident handling, database investigation, log analysis, change management, and cross-team collaboration. Early-career professionals can develop a broad understanding of how enterprise applications are supported throughout an investigation lifecycle.

Working with international customers can also provide experience communicating across regions and understanding support requirements in a globally distributed environment. The combination of technical investigation and customer interaction can help build a foundation for future application support, production support, technical support, incident management, or related engineering careers.

Work Mode

The job description does not explicitly state whether the position is onsite, hybrid, or remote. The listed location is Bengaluru, Karnataka, India. Candidates should confirm the applicable work arrangement during the application process.

Location

The position is listed in Bengaluru, Karnataka, India. The role supports customers in the Middle East, Australia, Europe, and the United Kingdom, so the work involves interaction with international stakeholders.

The position requires readiness to work different shifts. A Sunday through Thursday shift is specifically mentioned, and prospective employees should also be prepared for on-call support.

Who Should Apply

This opportunity is relevant to early-career technology professionals with a bachelor's degree in a relevant computing or software discipline and an interest in application support. Candidates with SQL knowledge and an ability to investigate front-end and backend application issues should consider the role.

Applicants with experience in application support, customer support, incident management, problem management, change management, log analysis, or database troubleshooting may have a particularly relevant background. Healthcare EMR experience can be an advantage, but it is not mandatory.

Candidates should also be comfortable supporting international customers, collaborating with globally distributed teams, working different shifts, and participating in on-call support.

Career Growth

Experience gained in this role can help build a foundation for progression into application support engineering, production support, technical support, incident management, application operations, or other software support and engineering positions. Developing stronger SQL, troubleshooting, documentation, customer communication, and incident-management skills can broaden future career options.

Application Advice

Before applying, make sure your resume clearly presents your SQL knowledge and any experience with application or technical support. Highlight practical examples of troubleshooting, log analysis, database investigation, incident handling, customer communication, and change management if you have them.

If you have worked with healthcare EMR systems, mention that experience clearly because it is listed as a preferred qualification. Also make your availability for different shifts and on-call support clear where appropriate.

Do not add technologies or certifications that are not part of your actual background. Review the official Oracle application page for the latest eligibility details, application status, and any additional requirements before submitting your application.