Microsoft Hiring Technical Support Engineering in Bangalore | Onsite

Job Overview

Microsoft is hiring for a Technical Support Engineering position in Bangalore, Karnataka, India. This is a full-time, fully on-site individual contributor role within the Technical Support profession. The job is part of the Customer Service & Support organization, which works to help consumers, businesses, partners, and other customers resolve technical issues and use Microsoft products and services effectively.

The Technical Support Engineer will take ownership of customer technical problems, investigate their causes, and work toward effective resolutions. The role offers opportunities to strengthen troubleshooting, research, collaboration, and technical capabilities while contributing to customer success.

Key Responsibilities

• Customer issue resolution: Take responsibility for investigating and resolving customer technical issues.
• Cross-team collaboration: Work with colleagues within the support organization and across other teams, using troubleshooting tools and established practices.
• Knowledge sharing: Participate in or help develop knowledge-sharing communities with peers in similar delivery roles.
• Technical readiness: Build the technical and professional skills needed to resolve customer issues through training and readiness activities.
• Product and process improvement: Identify potential product defects and escalate them through the appropriate channels.
• Customer outcomes: Contribute to improvements in the support experience by helping customers address problems and avoid recurring issues where possible.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, together with at least one year of technical support, technical consulting, or information technology experience; or
• At least three years of technical support, technical consulting, or information technology experience; or
• Equivalent experience.
• Fluent English language skills in reading, writing, and speaking.
• Ability to satisfy applicable Microsoft, customer, and/or government security screening requirements.

Experience Requirements

The posting provides alternative eligibility routes. Candidates may qualify with a bachelor's degree in Computer Science, Information Technology, or a related field plus 1+ years of relevant technical support, technical consulting, or IT experience. Alternatively, it accepts 3+ years of relevant experience without specifying the degree route, or equivalent experience. The job description does not state a maximum experience limit.

Work Mode and Location

This position is based in Bangalore, Karnataka, India. The listed work site arrangement is fully on-site. The role may involve travel of less than 25%.

Security Screening

Employment in this position requires successful completion of applicable security screening. The posting specifically identifies the Microsoft Cloud Background Check, which is required upon hire or transfer and every two years thereafter. Additional screening requirements may apply based on customer or government requirements and applicable rules.

Role and Organization

The position is an individual contributor role within Microsoft's Technical Support Engineering discipline. It is part of Customer Service & Support, which focuses on building customer trust through effective technical assistance. The wider MCAPS-Core organization brings together product, engineering, marketing, sales, customer success, and partners to support customer outcomes and business growth.

Who Should Apply

This opportunity is suitable for candidates with a relevant bachelor's degree and at least one year of technical support, technical consulting, or IT experience, candidates with at least three years of relevant experience, or applicants with equivalent experience. Strong English communication, customer-focused troubleshooting, research, collaboration, and a willingness to build technical proficiency are relevant to the role.

Application Status

The supplied Microsoft careers page states that applications are no longer being accepted for this position. Although the posting says the role would remain open for a minimum of five days and accept applications on an ongoing basis until filled, the current page status indicates that the application window has closed.