Kyndryl Hiring Virtual Network Operator | Partially Remote

Job Overview

Kyndryl is hiring a Virtual Network Operator (VNOC Operator) for its remote audio-visual (AV) service operations. The role focuses on monitoring meeting-room technology, responding to alerts and incidents, performing structured first-line diagnosis and carrying out approved remote recovery actions. The operator is responsible for progressing incidents, confirming whether services have recovered and escalating issues that require specialist or onsite support.

This is a full-time opportunity with a partially remote work arrangement. The posting lists locations in Bangalore, Hyderabad, Chennai, Pune and Greater Noida, India. Candidates should have 1–3 years of experience in Virtual Network Operations.

Key Responsibilities

• Monitor AV and Microsoft Teams Rooms environments through Utelogy U-Manage/U-Managed and other authorized monitoring platforms.
• Respond to device-health alerts, offline events, service degradation and incidents reported by users.
• Review alerts to determine whether they represent genuine incidents, temporary events, duplicate notifications, scheduled maintenance or known conditions.
• Create, categorize, prioritize and update incident records in the IT Service Management (ITSM) platform.
• Perform first-level diagnosis using documented troubleshooting procedures, monitoring information, device status, logs and remote-management tools.
• Identify the likely fault area, such as meeting-room compute devices, touch panels, cameras, microphones, audio equipment, displays, network connectivity, AV peripherals or room-control systems.
• Carry out approved remote recovery steps, which may include restarting a device or service, re-establishing a connection and following documented remediation procedures.
• Confirm that the service is working again after remediation instead of closing an incident only because an alert has disappeared.
• Manage incidents according to their priority, service-level agreement (SLA) and escalation requirements.
• Escalate cases that need a subject matter expert, onsite engineer, Microsoft/M365 team, network team or another resolver group, providing useful diagnostic details.
• Maintain incident ownership and visibility until resolution or a formal transfer of responsibility.
• Communicate status updates to resolver groups, service-management teams and relevant stakeholders.
• Use and provide feedback on knowledge articles, troubleshooting procedures and operational runbooks.
• Identify recurring alerts or repeated incidents and raise them for specialist or problem-management review.

Required Skills and Experience

• Virtual Network Operations: 1–3 years of relevant experience in Virtual Network Operations.
• Microsoft Teams Rooms (MTR) and AV support: Understanding of meeting-room compute devices, cameras, microphones, displays, speakers, touch panels and related audio-visual equipment.
• AV troubleshooting: Ability to follow signal flow and investigate whether a fault relates to audio, video, control systems, compute devices or network connectivity.
• Monitoring and remote operations: Experience with monitoring or NOC platforms and remote-management/support tools. Utelogy knowledge is advantageous but not essential.
• IT service management: Experience with ITSM platforms such as ServiceNow, including incident categorization, prioritization, SLA handling, escalation and technical runbooks.
• Networking fundamentals: Basic knowledge of IP addressing, DNS, DHCP, connectivity testing and ping diagnostics, as well as interpreting device and network status.
• Device management and analysis: Ability to collect and interpret logs, alerts, telemetry and device-health information, with working knowledge of Windows-based meeting-room and collaboration devices.
• Support background: Relevant experience may come from AV support, AV service desk, unified communications or collaboration support, Microsoft Teams support, NOC analysis, technical service desk work involving meeting rooms, or junior AV engineering.

Preferred Skills and Technologies

• Utelogy: Experience with Utelogy monitoring or management products is useful.
• Microsoft Teams Rooms Pro Management: Familiarity with this platform is an advantage.
• Logitech Sync and Logitech Rally products: Exposure to Logitech Sync, Rally, Rally Bar or Tap devices is beneficial.
• Lenovo Teams Room solutions: Experience with Lenovo meeting-room solutions is preferred.
• Q-SYS and Crestron: Familiarity with these AV control and room technology platforms is useful; deep programming or design expertise is not required.
• Shure conferencing products: Experience with Shure conferencing equipment is an advantage.
• AV connectivity technologies: Exposure to AV-over-IP, Dante, HDMI or HDBaseT is beneficial.
• Enterprise monitoring/NOC environments: Previous experience in an enterprise monitoring or network operations environment is useful.

Work Environment and Employment Type

The position is listed as full-time and partially remote. The locations shown in the posting include Bangalore, Hyderabad, Chennai, Pune and Greater Noida. The role operates within a 24x7 operations environment, so candidates should understand that the service is designed for continuous operational coverage. The posting does not specify an individual shift schedule.

Who Should Apply

This role is suitable for candidates with 1–3 years of Virtual Network Operations experience and practical exposure to AV or Microsoft Teams Rooms support. Applicants should be comfortable monitoring device health, investigating alerts, following documented recovery steps, maintaining incident records and escalating issues with clear diagnostic information. Experience with ITSM tools, networking fundamentals and remote support platforms will be relevant.

Deep engineering expertise in every AV platform is not required. The role emphasizes structured first-line operations, accurate incident handling, service validation and effective coordination with specialist teams.

How to Apply

Review the role requirements and submit your application through Kyndryl's official careers page. Apply now through SoftoJobs to explore this opportunity.