Genpact Hiring Developer - Application Development in Gurugram | Hybrid

Job Overview

Genpact is hiring a Developer - Application Development 5B for its Gurugram office. The detailed role description identifies the position as an Amazon Connect and Agentic AI Engineer working on AWS-based Contact Center as a Service (CCaaS) solutions. The role focuses on configuring, developing, integrating, and supporting contact center applications that use cloud services and AI capabilities.

You will work with senior engineers, project teams, and customer stakeholders to implement contact center features, connect AI services with business applications, troubleshoot issues, and support production environments. The posting specifies a hybrid working arrangement and full-time employment.

Key Responsibilities

• Configure and develop Amazon Connect contact flows, interactive voice response (IVR), queues, prompts, and routing configurations.
• Support application development and service integration using AWS Lambda, API Gateway, DynamoDB, Amazon RDS, Amazon S3, and Amazon CloudWatch.
• Assist with the implementation of voice and chat capabilities for contact center solutions.
• Help integrate Generative AI and Agentic AI capabilities into customer and agent experiences.
• Work with Amazon Bedrock, AI agents, prompts, knowledge bases, and large language model-based solutions under senior engineering guidance.
• Contribute to AI-enabled use cases such as agent assistance, intelligent responses, customer self-service, conversation summarization, and automated workflows.
• Support integrations between Amazon Connect, AWS AI services, APIs, CRM platforms, and backend applications.
• Investigate application, integration, and contact center issues and provide Level 1 and Level 2 production support.
• Monitor applications, contact flows, Lambda functions, and AI integrations through Amazon CloudWatch.
• Assist with root cause analysis, issue investigation, testing, and corrective actions.
• Support deployment and validation of contact center and AI changes across development, quality assurance, and production environments.
• Maintain technical records covering configurations, incidents, resolutions, and implementation changes.
• Coordinate with senior engineers and customer teams to understand requirements and deliver the required changes.

Required Skills

• One to three years of IT experience, preferably in AWS, contact center technologies, cloud platforms, or application development.
• Practical exposure to Amazon Connect and an understanding of basic contact center concepts.
• Working knowledge of AWS services including Lambda, API Gateway, CloudWatch, S3, DynamoDB, and IAM.
• Basic understanding of Generative AI, LLMs, AI Agents, and agentic AI concepts.
• Basic knowledge of REST APIs, JSON, and application or system integration patterns.
• Familiarity with troubleshooting, analytical problem-solving, and communication in a collaborative engineering environment.
• Ability to work with senior engineers and follow established development and production support practices.

Preferred Skills

• Exposure to Amazon Bedrock, Bedrock Agents, prompt engineering, and agentic AI workflows.
• Knowledge of AWS Lex, Amazon Polly, Amazon Transcribe, and Contact Lens.
• Exposure to RAG, knowledge bases, vector databases, or AI-powered search.
• Experience integrating Salesforce or another CRM platform.
• Basic understanding of Terraform, CI/CD, and AWS deployment processes.
• Exposure to Python, Node.js, or JavaScript.
• Understanding of Agile/Scrum development and production support environments.
• AWS Cloud or Amazon Connect certification.

Education

• Bachelor's degree in Computer Engineering.
• Bachelor's degree in Computer Science.
• Bachelor's degree in Information Technology.
• Master's degree in Software Engineering.

The qualifications section also lists certifications in Azure Solutions Architecture, Certified Kubernetes Administrator, IBM Enterprise PL/I application development, Microsoft Power Platform, and Power Automate. These are listed in the posting's certification section; the detailed job description does not clarify whether each is mandatory or preferred.

Experience

The role requires 1 to 3 years of IT experience. Relevant backgrounds may include AWS, contact center solutions, cloud technologies, or application development. The posting does not identify this as a fresher role.

Technology Stack and Focus Areas

• Amazon Connect: Contact flows, IVR, queues, prompts, routing, and voice or chat capabilities.
• AWS services: Lambda, API Gateway, CloudWatch, S3, DynamoDB, RDS, IAM, and Amazon Bedrock.
• AI engineering: Generative AI, Agentic AI, LLMs, AI agents, prompt engineering, RAG, and knowledge bases.
• APIs and integration: REST APIs, JSON, CRM integrations, and backend application connectivity.
• Programming exposure: Python, Node.js, and JavaScript are listed as useful additional skills.
• Infrastructure and delivery: Terraform, CI/CD, and AWS deployment processes.
• Contact center AI services: AWS Lex, Polly, Transcribe, and Contact Lens.
• Data services: DynamoDB, Amazon RDS, and S3.

Work Mode and Location

This is a hybrid, full-time position based at Genpact's Phase V, STPI location in Gurugram, Haryana, India. The posting identifies the remote type as Hybrid.

About Genpact

Genpact describes itself as an agentic and advanced technology solutions company. It works with global enterprises on process intelligence, artificial intelligence, and digital transformation. The role is part of its application development work, with a focus on cloud contact center solutions and AI-enabled customer and agent experiences.

Application Deadline

The listed application end date is December 7, 2026. Candidates should check the employer's application page for the latest vacancy status and submission details.

How to Apply

Apply now through SoftoJobs to explore this opportunity.