Accenture Hiring Trust & Safety New Associate in Bengaluru | Onsite

Job Overview

Accenture is hiring a Trust & Safety New Associate in Bengaluru, India. This full-time role focuses on content moderation, platform safety, operational compliance, and responsible AI. The position is associated with Application and Developer Compliance, with an emphasis on operational audit and compliance activities.

The role is suitable for candidates with 0–1 years of experience and an Any Graduation qualification. Team members help assess online content and AI system responses against client policies, identify potential issues, and support the safe and responsible use of digital platforms.

About the Role

Accenture's Trust & Safety work supports digital platforms and organisations by helping improve the quality, integrity, and safety of online content. The team may review user-generated material and evaluate how AI systems respond to different topics and scenarios, including sensitive areas.

This work can involve exposure to objectionable or disturbing material, including graphic, violent, or sexual content. The job description also notes possible exposure to flashing lights or contrasting light and dark patterns. Candidates should carefully consider these aspects of the role before applying.

Key Responsibilities

• Review user profiles and content in text, audio, and video formats in line with the applicable client policies and guidelines.
• Classify or take appropriate action on content using the tools and channels designated for the process.
• Investigate issues reported by users or identified by automated systems, and escalate or resolve them according to established procedures.
• Examine content and platform activity to help maintain online safety, integrity, and quality.
• Keep up with changes to client policies, moderation standards, and operating guidelines.
• Monitor developments in responsible AI, content moderation, AI governance, policy, and relevant regulations.
• Develop and apply prompt strategies to test large language models on responsible AI topics, including medical advice, legal advice, and other sensitive subjects.
• Evaluate model responses for appropriateness, inappropriate content, refusal behaviour, and the use of disclaimers according to client definitions.
• Analyse information from different sources and combine findings to build a clear understanding of complex content and AI-related issues.
• Communicate complex cases and findings to the wider Trust & Safety team.
• Work with colleagues to develop shared understanding of responsible AI risks and model behaviour.
• Contribute to the development of content moderation practices and responsible AI governance and policy guidelines.

Required Skills

• Emotional resilience: Ability to manage challenging situations and maintain professional judgement when working with sensitive or disturbing material.
• Stress management: Strong coping skills and the ability to use appropriate support resources while carrying out role responsibilities.
• Comprehension: Ability to understand content, instructions, client policies, and information from multiple sources.
• Communication: Clear communication skills for sharing observations, escalating cases, and collaborating with team members.
• Objectivity: Ability to assess content fairly and consistently without allowing personal beliefs or inherent biases to influence decisions.
• Attention to detail: Careful review of content and model responses against defined standards.
• Critical thinking: Ability to assess context, identify concerns, and make reasoned decisions.
• Decision-making: Ability to select appropriate actions, including escalation, based on client guidance.
• Information analysis: Comfort synthesising information from different streams and identifying relevant patterns or issues.

Preferred Knowledge and Interests

• Interest in responsible AI and the safe use of artificial intelligence systems.
• Familiarity with internet platforms, online communities, and internet culture.
• Awareness of political and social situations relevant to the market or region supported by the role.
• Interest in content moderation, AI system evaluation, and responsible AI governance.

Responsible AI and Large Language Model Evaluation

An important part of the role involves testing and evaluating AI systems. Associates may create prompts that explore how large language models handle sensitive subjects and then assess the resulting answers using the client's definitions and guidance.

Review criteria may include whether a response is appropriate, whether it contains unsuitable information, whether the model refuses to answer, and whether it provides a disclaimer when required. The objective is to help identify model behaviour and content risks and contribute to improved practices for responsible AI.

Well-being and Nature of the Work

Accenture states that the Trust & Safety community has a dedicated well-being support programme. The job description identifies active participation in this programme as a role requirement and describes it as providing skills intended to support individual and collective well-being.

Because the work may involve sensitive, objectionable, or disturbing content, emotional resilience and healthy coping strategies are important. Candidates should understand the nature of the content exposure described in the listing when deciding whether the position is appropriate for them.

Education and Experience

Education: Any Graduation or equivalent graduate qualification is accepted as stated in the job listing. No specific degree stream or specialisation is mentioned.

Experience: The detailed job description specifies 0–1 years of experience. The page heading also displays a broader 0–2 years range; candidates should refer to the employer's application form or recruiter for confirmation of the applicable eligibility range.

Work Location and Employment Type

This is a full-time opportunity based in Bengaluru, Karnataka, India. The supplied job listing does not state a remote or hybrid arrangement, so the work mode is recorded as onsite using the SoftoJobs default for unspecified work modes.

Who Should Apply

This opportunity may suit graduates starting their careers who are interested in online safety, content review, digital platforms, and responsible AI. Candidates should be comfortable following detailed policies, reviewing different forms of content, analysing AI responses, and making objective decisions.

Applicants should also consider the potential exposure to sensitive content and the requirement to participate in the Trust & Safety well-being support programme. Strong comprehension, communication, attention to detail, resilience, and critical thinking are central to the stated requirements.

How to Apply

Review the role requirements and the nature of the content exposure before submitting an application. The supplied job description does not specify a salary, application deadline, or eligible passing batch.

Apply now through SoftoJobs to explore this opportunity.