Amazon Hiring IT Support Associate II in Haryana | Onsite

Job Overview

Amazon is hiring an IT Support Associate II for its Operations Technology Solutions (OTS IT) team in Haryana. This role focuses on maintaining IT equipment, troubleshooting technical issues, and supporting the technology infrastructure used across Amazon operations sites.

The OTS IT team provides global IT support for Amazon operational facilities, including fulfillment, sortation, logistics, and last-mile delivery. IT Support Associates help operations teams resolve technical problems and act as a primary point of contact for IT support at these locations.

Key Responsibilities

• Maintain IT equipment throughout Amazon fulfillment sites.
• Troubleshoot PCs, wireless handheld devices, thin clients, printers, scanners, and other end-user devices.
• Diagnose issues involving integrated and interdependent computer systems.
• Maintain Zebra thermal printers and troubleshoot related equipment problems.
• Manage return merchandise authorization (RMA) and warranty repair processes for supported devices.
• Assist senior engineers with daily projects and technical activities as assigned.
• Travel regularly to multiple buildings within the assigned state or region to provide IT support.
• Follow applicable safety procedures while performing technical work.
• Report to the IT manager responsible for the fulfillment sites.

Required Skills and Experience

• At least 1 year of corporate operating system support experience with Windows, macOS, or Linux.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining Zebra thermal printers and troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Ability to provide technical support to operations teams in a customer-focused environment.

Preferred Qualifications

The following certifications or technical backgrounds are preferred, but the job description does not state that each is mandatory:

• CompTIA A+
• CompTIA Network+
• Cisco or CCNA
• Linux, including Red Hat
• Microsoft hardware installation
• AWS or other relevant industry certifications
• Experience working in a dynamic environment with a strong focus on customer service

Work Environment and Location

This position is listed under ASSPL - Haryana. The role supports Amazon fulfillment operations and requires regular travel to multiple buildings within the assigned state or region. Candidates should be prepared to work directly with physical IT equipment and comply with site safety procedures.

Who Should Apply?

This opportunity is suited to IT support professionals with corporate Windows, macOS, or Linux support experience and practical hardware troubleshooting skills. Applicants familiar with printers, thin clients, PCs, scanners, handheld terminals, warranty repairs, and customer-facing IT support may find their experience relevant. Relevant industry certifications are preferred.

How to Apply

Review the official Amazon listing for complete application details and any additional eligibility information. Highlight your operating system support experience, hardware troubleshooting work, relevant certifications, and willingness to travel between sites in your resume.

Apply now through SoftoJobs to explore this opportunity.