Job Overview

Amazon is hiring an Advocacy Operations Associate for its Advocacy Operations team in Hyderabad. The role supports a fast-paced operations environment and involves working with a diverse, international team. The position requires strong written and verbal communication skills, along with the ability to organize work plans, manage timelines, and handle multiple priorities.

The Advocacy Operations team supports Amazon Flex by helping resolve scenarios that affect the delivery partner experience. The team performs real-time monitoring and offline operational work, and this role supports the operations team at the Hyderabad site.

Key Responsibilities

• Follow standard operating procedures and manager instructions while ensuring assigned tasks meet quality requirements.
• Contribute ideas for project or process improvements when applicable.
• Provide timely responses to stakeholders on assigned tasks according to applicable SOPs and SLAs, with guidance where required.
• Proactively raise issues or alerts to managers or relevant stakeholders.
• Meet business metrics and assigned goals, including SLA, productivity, and quality benchmarks.
• Maintain accurate records of daily work by updating trackers or workflow tools.
• Achieve predetermined productivity targets and quality standards.

Required Skills

• Strong written and verbal communication skills.
• Ability to manage work plans, timelines, and multiple priorities.
• Ability to follow SOPs and manager instructions while maintaining quality compliance.
• Ability to provide timely stakeholder responses and escalate issues appropriately.
• Ability to maintain work records using trackers or workflow tools.

Basic Qualifications

• Bachelor's degree.
• Experience with Microsoft Office products and applications.

Preferred Qualifications

• Fluent ability to speak, write, and read in English.

Operations Focus

• Service Levels – Support assigned tasks according to SOP and SLA requirements.
• Productivity and Quality – Meet predetermined productivity targets and quality benchmarks.
• Workflow Tracking – Keep day-to-day work records updated through trackers or workflow tools.
• Stakeholder Communication – Provide timely responses and proactively communicate issues or alerts.

Experience

The job description does not specify a required number of years of professional experience.

Work Mode & Location

The role is based at the Amazon site in Hyderabad, Telangana. The supplied job description does not explicitly state a remote or hybrid arrangement, so the configured work mode is onsite.

Who Should Apply

This opportunity is intended for candidates who hold a bachelor's degree and have experience with Microsoft Office products and applications. Candidates should be comfortable working in a fast-paced operations environment, communicating with diverse stakeholders, managing multiple priorities, maintaining accurate work records, and working toward SLA, productivity, and quality targets.

How to Apply

Apply now through SoftoJobs to explore this opportunity.